Housekeeper

Oakland, CA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Paid Time Off

Health Insurance

Dental Insurance

employee discount

Retirement Plan

flexible scheduling

Training and development opportunities

Job Description

Hampton Inn Santa Fe South is a distinguished hotel known for its commitment to providing exceptional hospitality experiences characterized by cleanliness, friendliness, and a well-organized environment. Situated in the vibrant city of Santa Fe, New Mexico, this establishment operates as part of the globally recognized Hampton brand, which is synonymous with quality lodging and outstanding guest service. The hotel specializes in welcoming travelers who seek a comfortable and reliable stay, whether visiting for business, leisure, or transit. Hampton Inn Santa Fe South enforces high standards that promote a safe and inviting atmosphere for all guests, ensuring a memorable stay with... Show More

Job Requirements

Must be 18 years of age or older
experience in hospitality, service, consumer-facing franchise or related field preferred
must have a positive can-do attitude and willingness to learn
ability to follow established guidelines and procedures
must work well in high-pressure and stressful situations
effective listening and conflict resolution skills
strong communication skills for clear information conveyance
desire to serve guests with hospitality
willing to work varied schedules including evenings, nights, weekends, and holidays
punctual arrival and adherence to clock in/out timing
must clock in and out for breaks
provide sufficient notice for call-outs
ability to perform physically demanding tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
must be able to follow all other job-related instructions and duties as assigned

Job Qualifications

Experience in hospitality, service, consumer-facing franchise or related field preferred
positive attitude and willingness to learn
ability to follow established guidelines and procedures
effective listening and conflict resolution skills
strong communication skills to convey information clearly
desire to serve all guests with hospitality and guest service
age 18 years or older
ability to work varied schedules including evenings, nights, weekends and holidays
reliable punctuality and adherence to clock in/out policies
physical capability to meet job demands involving stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
use guests' names whenever possible to ensure they feel welcomed
contribute to great guest satisfaction scores through teamwork
handle challenging guest situations with hospitality and urgency
maintain strong knowledge of hotel features and amenities
support all hotel events and groups as needed
understand and utilize relevant technology for the role
answer incoming calls with friendly service and approved greetings
keep all work areas clean and well-organized
pitch in to clean guest rooms and public spaces to maintain hotel cleanliness and safety
greet guests while cleaning to maintain hospitality
complete operational checklists with 100 percent accuracy every shift
provide accurate and timely shift handover reports
wear a clean approved uniform and remain well-groomed with a nametag and smile
communicate clearly, honestly, and professionally with team members
demonstrate a can-do attitude and willingness to stretch beyond traditional roles
collaborate to create a welcoming guest environment and positive workplace
complete pre-cleaning duties including stocking room supplies and attending meetings
thoroughly clean and restock assigned guest rooms per shift
perform additional cleaning projects as assigned in storage, public spaces, and laundry areas
maintain physical working demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as required for tasks
follow all job-related instructions and perform assigned duties promptly
clock in and out accurately for shifts and breaks
provide sufficient notice for call-outs as directed by supervisors

Job Location

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