Housekeeper

Fort Worth, TX, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $15.00

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement and upward mobility

health, dental, vision insurance available after 30 days for full-time team members

Job Description

MCR is the 3rd-largest hotel owner-operator in the United States, renowned for its dedication to providing premium hospitality experiences across a broad footprint. Established in 2006, the company has since developed a sprawling portfolio valued at $5.0 billion, comprising 148 premium-branded hotels with over 22,000 guestrooms spanning 37 states and 106 cities. MCR operates a diverse range of hotels under nine Marriott brands, eight Hilton brands, as well as several unflagged independent hotels. With headquarters and offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs more than 7,000 team members nationwide, establishing a strong presence in... Show More

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
must have a positive attitude and willingness to learn
must be able to understand and follow established guidelines and procedures
must work well in stressful, high-pressure situations
must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
must be able to convey information and ideas clearly
must have a desire to serve all guests
must be 18 years of age or older
must be willing to work a varied schedule including evenings, nights, weekends, and holidays
must arrive and clock in on time for every shift and clock out when scheduled
must clock in and out for breaks at designated times
must provide sufficient notice when calling out for scheduled shifts
ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting

Job Qualifications

Experience in hospitality, service, or consumer-facing franchise or related field preferred
positive attitude and willingness to learn
ability to follow established guidelines and procedures
ability to work well under stressful, high-pressure situations
effective listening and conflict resolution skills
strong communication skills
commitment to hospitality and guest service
18 years of age or older
willingness to work varied schedules including evenings, nights, weekends, and holidays
punctual and reliable with clock-in and clock-out practices
ability to take breaks as scheduled and provide sufficient notice for call outs

Job Duties

Greet guests happily upon arrival and throughout stay with a smile
use guests' names whenever possible for personalized service
work collaboratively to contribute to excellent guest satisfaction scores
handle challenging guest situations with hospitality and urgency
maintain strong knowledge of hotel features and amenities
support and be aware of all groups and events at the hotel
utilize relevant technology effectively for the role
answer all incoming calls with friendly, approved greetings
keep all front and back of house areas clean and well-organized
participate actively in cleaning guest rooms and public spaces as needed
greet every guest warmly while cleaning, using names when possible
complete all operational checklists accurately and on time every shift
prepare and submit accurate shift handover reports
wear clean, approved uniform with nametag and maintain professional grooming standards
communicate clearly, honestly, and professionally with team members
demonstrate a can-do attitude and willingness to extend beyond traditional responsibilities
collaborate with all team members to create a welcoming atmosphere and positive workplace
complete all pre-cleaning duties including stocking supplies and attending team meetings
thoroughly clean and restock assigned guest rooms during shifts
execute additional cleaning projects in storage, public spaces, guest laundry, and deep cleaning as assigned
adhere to all job-related instructions and perform additional duties as required

Job Location

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