Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Residence Inn by Marriott, part of the globally renowned Marriott International portfolio, is a leading brand in the hospitality industry specializing in extended stay accommodations. Known for offering spacious suites equipped with full kitchens and a home-like atmosphere, Residence Inn caters primarily to business and leisure travelers who require long-term lodging with the comforts of a modern home. Marriott International has built its reputation on delivering exceptional guest experiences by fostering a culture of service excellence, teamwork, and inclusivity. The company values diversity and promotes an environment where employees from all backgrounds can thrive, reflect their authentic selves, and contribute their unique talents. With a commitment to equal opportunity and non-discrimination, Marriott International ensures that every associate feels welcomed, respected, and supported in their professional journey.

The Guest Environment Expert role at Residence Inn by Marriott is a full-time, non-management position based in San Antonio, Texas, focused on maintaining the impeccable cleanliness and functionality of hotel spaces to enhance the guest experience. Unlike typical housekeeping roles, this position is about more than just cleaning rooms and making beds—it is about creating memorable and unique experiences for guests. Guest Environment Experts are versatile professionals skilled in various housekeeping duties, including cleaning guest rooms and public spaces, stocking carts, fulfilling guest requests, and ensuring the overall appearance of the hotel meets high standards.

This role requires a hands-on approach, physical stamina, and attentiveness to detail. Associates in this role must be able to stand, sit, or walk for prolonged periods and lift or move objects weighing up to 50 pounds independently. Respecting company policies, ensuring workplace safety, maintaining confidentiality, and upholding grooming and communication standards are essential to the position. Guest Environment Experts are empowered to exercise judgment within their work areas to ensure that every guest interaction and every aspect of the hotel's cleanliness reflect the high-quality standards Marriott is known for.

Joining Residence Inn by Marriott means more than employment; it means becoming part of a global team dedicated to excellence in hospitality. Associates experience a supportive and dynamic work culture that encourages personal and professional growth while delivering legendary service to guests. The position offers the chance to develop valuable skills in a fast-paced environment and contribute to a globally respected brand with a focus on long stay hospitality. This role is ideal for individuals motivated by service, physical activity, teamwork, and the chance to impact guests' stays positively. By joining this team, employees can 'Be' where they can do their best work, 'Begin' their purpose, 'Belong' to an amazing global team, and 'Become' the best version of themselves.

Job Requirements

  • high school diploma or equivalent
  • prior housekeeping or cleaning experience preferred
  • physical stamina to stand, walk, or sit for extended periods
  • ability to lift and carry objects weighing up to 50 pounds
  • ability to follow company policies and procedures
  • maintain confidentiality
  • uphold professional appearance and communication

Job Qualifications

  • high school diploma or equivalent preferred
  • prior housekeeping or cleaning experience a plus
  • ability to work in a fast-paced environment
  • strong attention to detail
  • excellent communication skills
  • ability to stand, walk, or sit for extended periods
  • ability to lift and move up to 50 pounds independently

Job Duties

  • clean guest rooms and public spaces
  • stock housekeeping carts
  • deliver guest requests promptly and courteously
  • maintain the appearance and cleanliness of the hotel
  • adhere to company policies and safety standards
  • communicate professionally with guests and team members
  • perform physical tasks including lifting objects up to 50 pounds

Job Criteria

Experience

Entry Level (1-2 years)


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