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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.83 - $25.69
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Halekulani is a prestigious hotel located in Waikiki Beach with a rich cultural heritage spanning over 100 years. Known for its gracious hospitality, impeccable service, and unparalleled cuisine, Halekulani has been a beacon of luxury and tradition in the Hawaiian hospitality industry. The hotel operates with core values that highlight and celebrate its cultural history, particularly living by the legacy "art of service" through its employees. At the heart of its commitment to excellence, Halekulani maintains a strong focus on guest satisfaction, quality dining experiences, and a working environment that respects both tradition and innovation in hospitality.
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Job Requirements
- Minimum one year experience as a restaurant server, expediter, or food runner
- Minimum 18 years of age to serve alcoholic beverages
- High school diploma or equivalent vocational training certificate
- Liquor commission card and certification from alcohol awareness program
- Must be of legal age in the County of Honolulu to serve alcoholic beverages
- Ability to carry/lift up to 50 lbs
- Ability to stand/walk up to 8 hours per shift
- Ability to maintain stationary position for half to one hour
- Ability to work days, nights, weekends, and holidays
- Ability to work long 8-9 hours shifts
- Ability to transport food and beverage orders approximately 15-45 lbs
- Ability to reach up to 6 feet
- Any combination of education and experience providing necessary knowledge, skills, and abilities.
Job Qualifications
- Minimum one year experience as a restaurant server, expediter, or food runner
- High school diploma or equivalent vocational training certificate
- Certification from alcohol awareness program
- Knowledge of liquor, wine, and food service preferred
- Ability to anticipate guest needs
- Ability to maintain positive guest relations
- Well organized and able to think clearly when managing multiple food orders
- Good coordination and ability to serve orders quickly
- Familiar with hotel services and local attractions
- Ability to suggestively sell menu items and beverages.
Job Duties
- Maintain complete knowledge of and comply with all department policies and service and procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Anticipate guest needs, respond promptly and acknowledge all guest, however busy and whatever time of day
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain complete knowledge of menu items, prices, preparation methods/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish, and presentation
- Arrange and expedite food orders accordingly and prepare food tray for delivery
- Deliver food orders to tables and serve guest within hotel standards
- Verify all food orders and special requests with servers to ensure correctness
- Make all varieties of coffee
- Serve all food courses promptly, efficiently, and courteously
- Clear each course
- Remove soiled wares from the table and transport to dishwashing area
- Thank guest and invite them to return
- Serve coffee, tea, and designated non-alcoholic beverages
- Remove solid wares and other items from tables promptly without inconveniencing guest
- Ensure appropriate silverware and side plates are set when serving food orders
- Check all orders are plated according to the plating guide and wipe drips and spills
- Prepare wooden tray with food orders ensuring all needed condiments, garnishes, and utensils
- Complete closing duties including breakdown and cleaning of kitchen hot and cold line, restocking, and securing supplies
- Report to manager on duty and perform other assigned duties.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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