Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.75 - $14.50
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development opportunities

Job Description

Crowne Plaza North Augusta is an upscale full-service hotel situated along the picturesque Savannah River. Known for its elegant guest accommodations, the hotel offers a blend of comfort and luxury with features such as Salt + Marrow Kitchen, a stylish rooftop bar, and more than 10,000 square feet of versatile meeting and event space. Its convenient location and premium amenities attract a diverse clientele ranging from business travelers to leisure guests, making it one of the premier lodging options in the North Augusta area. The hotel is part of the globally recognized InterContinental Hotels Group (IHG), maintaining standards that prioritize quality, guest satisfaction, and operational excellence.

The role of a Houseman at Crowne Plaza North Augusta is pivotal within the Housekeeping department. This hands-on position is essential in upholding the property's housekeeping standards and ensuring all public spaces, guest corridors, and employee areas remain immaculate and welcoming. Housemen actively contribute to the overall guest experience by providing support services that facilitate the timely and efficient turnover of rooms and maintenance of communal areas. The Houseman assists Room Attendants by delivering linens and supplies, removing soiled items, preparing rooms for guest arrival, and participating in deep-cleaning initiatives.

Emphasizing a team-oriented approach, the Houseman collaborates closely with various departments to maintain cleanliness, orderliness, and safety throughout the hotel. Candidates for this role are expected to possess a strong work ethic, attention to detail, and the ability to perform physically intensive tasks. Dependability and excellent guest service skills are paramount, as the position involves responding to guest requests, maintaining guest satisfaction, and ensuring that the hotel environment aligns with IHG brand standards. This role not only requires operational competence but also a commitment to creating a welcoming atmosphere where guests feel valued and cared for. The Houseman at Crowne Plaza North Augusta plays a significant role in delivering exceptional hospitality experiences that encourage repeat visits and positive reviews.

Job Requirements

  • Understands and communicates the StepStone Mission and Core values
  • Expresses ideas and conveys information clearly, effectively, and professionally
  • Actively listens to others
  • Conveys company information, decision, or problems to appropriate parties on a timely basis
  • Works to resolve disagreements and is respectful of peers and co-workers

Job Qualifications

  • High school diploma or equivalent
  • Previous housekeeping or custodial experience preferred
  • Ability to follow instructions accurately
  • Good communication skills
  • Ability to work as part of a team
  • Physical ability to perform manual labor
  • Commitment to hospitality and guest service excellence

Job Duties

  • Move and arrange furniture and turn mattresses as required during general cleaning
  • Dusts
  • Polish metalwork and furniture
  • Collect soiled linens for laundering from housekeepers carts and linen closets
  • Vacuum floors, clean bathrooms and common areas
  • Supply own cleaning cart with appropriate supplies for shift
  • Deliver baby cribs, pillows, extra towels and misc. guest requests to guest rooms
  • Remove debris, clean driveways and garage areas
  • Clean guest rooms
  • Shampoo carpets using shampoo machine
  • Strip, seal, and wax floors according to proper procedures using any safety equipment necessary
  • Restock shelves with paper supplies and restock room cleaner caddies daily
  • Put away all incoming supplies and deliveries

Job Criteria

Experience

Entry Level (1-2 years)


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