House Person

Driftwood Hospitality Management is a renowned company in the hospitality industry, dedicated to delivering exceptional service and operational excellence across its diverse portfolio of hotels. Committed to fostering a diverse and inclusive workplace, Driftwood Hospitality Management empowers its associates to take initiative, be proactive, and contribute to the success of their properties through well-defined strategies and objectives. Their integrated approach to hospitality services ensures that every aspect of guest experience is managed with outstanding client service. The company operates 24 hours a day, 7 days a week, reflecting the dynamic nature of the hotel industry and the commitment to guest satisfaction at all times.

The Houseperson role at Driftwood Hospitality Management is a pivotal position within the housekeeping team, responsible for maintaining cleanliness and orderliness in all corridors, vending areas, elevators, landings, and service areas on guest room floors. This role ensures that the hotel’s standards of cleanliness are consistently upheld, directly contributing to the overall guest experience and satisfaction. The Houseperson is tasked with supplying linens to Room Attendants, stocking floor closets, and delivering or retrieving items requested by guests and the Floor Supervisor. This position requires a high level of physical activity, including lifting, standing, walking, and pushing heavy carts, making physical stamina and strength essential qualities for candidates.

Housepersons are the unsung heroes who maintain the seamless operation of floor services, ensuring that linen supplies are replenished, floors and service areas are clean, and guest requests are met promptly. They also manage the cleanliness and organization of floor closets, remove trash and debris, clean designated guest areas with proper chemicals and equipment, and enforce safety and security protocols. Additionally, this role requires the ability to communicate effectively using a property radio and interact politely with guests while providing necessary services. Safety is paramount, and Housepersons must adhere to all company policies and emergency procedures, reporting any unsafe conditions or property damage to management.

Driftwood Hospitality Management values team members who maintain a neat, clean, and well-groomed appearance, embodying the company’s professional standards. Working in a fast-paced, 24/7 operational environment, the Houseperson must demonstrate flexibility with shift days and hours as operational demands require. This role also supports other housekeeping personnel when needed, fostering a collaborative team environment.

Candidates for this position should be comfortable performing physically demanding tasks such as lifting up to 100 pounds, pushing carts weighing up to 200 pounds, climbing stairs, and standing or walking for extended periods. The ability to remove stains, scuff marks, and dust from carpets and maintain cleanliness in a variety of public and service areas is crucial. Beyond physical demands, the role requires interpersonal skills for effective communication and guest interaction.

Offering a comprehensive benefits package including 401(k), disability insurance, employee assistance programs, health insurance, life insurance, paid time off, room discounts, and employee food and beverage discounts, Driftwood Hospitality Management supports the well-being and growth of its employees. The company’s inclusive culture and commitment to equal opportunity employment make it an ideal workplace for individuals eager to develop their careers in hospitality while making a significant impact on guest satisfaction and hotel operations.