House Manager 1

The Overture Center is a renowned performing arts venue located in Madison, Wisconsin, dedicated to providing outstanding cultural and entertainment experiences to the community. As a hub for live performances, exhibitions, and community events, the center plays a vital role in enriching the local arts scene. Operated by a committed team of professionals, the Overture Center combines state-of-the-art facilities with exceptional customer service to ensure every visitor enjoys a memorable experience. The center hosts a wide variety of events including theater productions, concerts, lectures, and art exhibits, attracting diverse audiences from the region and beyond. With its focus on accessibility, inclusivity, and quality programming, the Overture Center stands as a cultural cornerstone that fosters artistic expression, education, and community engagement.

The role of House Manager 1 at the Overture Center is an essential leadership position focused on delivering excellent guest service during events while overseeing the front-of-house operations. Working under the general supervision of the Manager of Guest Services, the House Manager 1 leads a team of hourly and volunteer ushers, ensuring that all attendees receive attentive and courteous assistance throughout their visit. This position requires proactive coordination with various departments including technical staff, maintenance, security, and ticketing to maintain seamless event execution. The House Manager 1 is responsible for preparing theater spaces, overseeing lobby configurations for optimal crowd flow, monitoring patron behavior, enforcing policies, and managing concession sales. Additionally, this role involves administrative duties such as usher training, volunteer interviewing, policy advising, and incident report documentation.

An hourly pay rate of $22.74 reflects the level of responsibility and expertise expected in this role. Candidates for this position should possess knowledge of theater operations, excellent customer service skills, and the ability to manage and motivate staff effectively. The House Manager must remain calm and decisive in emergency situations, and adapt quickly to the dynamic environment of live events. Physical demands include prolonged standing and walking, frequent bending and carrying, and the ability to work in varied temperature conditions. This job offers an excellent opportunity for individuals passionate about hospitality and the performing arts to contribute meaningfully to a vibrant cultural institution while honing leadership skills in a dynamic and socially engaging environment.