House Attendant

Highgate Hotels is a premier real estate investment and hospitality management company recognized globally for its extensive portfolio and innovative approach in the hotel industry. With over $15 billion in assets under management and more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a trusted leader in hospitality management. The company prides itself on its broad experience spanning over 30 years, guiding all stages of the property lifecycle from initial planning and development to recapitalization and disposition. By leveraging sophisticated revenue management tools and an expert executive team, Highgate effectively drives market outperformance and maximizes asset value for hotel owners and partners worldwide. This forward-thinking, dynamic organization manages an eclectic portfolio comprising bespoke lifestyle brands, legacy hotel brands, and independent hotels and resorts, with a focus on contemporary guest experiences and digital innovation.

The House Attendant position at Highgate Hotels’ Homewood Suites Rochester location offers a vital role in ensuring the impeccable maintenance and cleanliness of guest and public areas to meet the company’s high standards. The House Attendant is entrusted with a variety of responsibilities that contribute directly to guest satisfaction and operational excellence. This role includes daily buffing of marble floors, shampooing carpets and furniture in public areas as needed, and maintaining all hotel equipment. Additionally, this role involves managing luggage assistance with a friendly and courteous approach, handling lost and found items according to established procedures, and cleaning guestrooms when necessary. The House Attendant must also be proactive in assisting with emergency procedures and completing special projects assigned by the Housekeeping Manager.

This hourly position requires physical stamina and the ability to lift, carry, push, or pull objects of varying weights. Effective communication skills are essential to interact attentively and courteously with guests and team members. This role is perfect for someone dedicated to maintaining a welcoming and clean environment, supporting hotel operations, and contributing positively to the overall guest experience. Highgate Hotels values a service-oriented mindset, reliability, and attention to detail, and in return, offers a supportive work environment in a well-established hospitality company known for its innovation and excellence. Join Highgate Hotels and play a key role in upholding the standards of a leading hotel management company while advancing your career in the hospitality industry.