House Attendant

Pyramid Global Hospitality is a renowned hospitality management company operating a diverse portfolio of over 200 hotels and resorts across the United States, the Caribbean, and Europe. With a workforce of more than 18,000 associates, Pyramid combines global scale with a hands-on approach to management, focusing on exceptional service, operational excellence, and long-term partnerships. The company manages multiple brands and platforms including Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, its European hotel management arm; and PYRAMIDWORKS, which offers integrated workplace and facilities services. Pyramid's corporate offices are strategically located in Boston, The Woodlands, Texas, and London, facilitating its international operations and leadership.

Pyramid Global Hospitality is committed to fostering a work environment where employees are respected, supported, and empowered to advance their careers through professional development opportunities, meaningful assignments, and exposure to diverse properties and markets. The company has earned recognition as an employer of choice, boasting accolades from respected publications like USA Today, The Boston Globe, and The Houston Chronicle, along with top travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

The Casso Raleigh, a proud part of the Pyramid portfolio, is a boutique hotel situated in Raleigh, North Carolina. Featuring 126 guest rooms, an on-site food and beverage outlet, and a bar, The Casso aims to deliver outstanding guest experiences distinguished by personalized service and attention to detail. The hotel values its team members highly, understanding that their care and growth are vital to providing exceptional hospitality.

This full-time House Attendant position at The Casso offers a competitive wage of $15.00 to $16.00 per hour and provides excellent benefit plans including a matching 401K plan, professional development resources, generous bonuses, and travel perks. The role is central to maintaining the cleanliness and upkeep of the hotel's public spaces and supporting room attendants in delivering a memorable stay for every guest. The House Attendant acts as the "Heart of the House," playing a critical role in enhancing the guest experience by ensuring the environment is spotless and comfortable.

The ideal candidate for the House Attendant role is detail-oriented and committed to service excellence. Responsibilities include engaging with guests to ensure their satisfaction, maintaining cleanliness in common areas, collecting trash and soiled linen, restocking linen and guest amenities, assisting with heavy cleaning duties, and delivering guest requests such as towels, cribs, and cots. The position requires teamwork, effective communication, and a proactive approach to supporting both guests and colleagues.

Working at The Casso offers an opportunity to be part of a dynamic hospitality team where your contributions directly impact the guest experience. The position promises a rewarding career pathway with growth potential across a broad portfolio of high-quality hotels within the Pyramid Global Hospitality family. Those passionate about hospitality and keen on building a fulfilling career will find this role enriching and enjoyable. Join The Casso and Pyramid Global Hospitality to start making a difference today.