Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $26.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Starwood Hotels is a premier luxury hotel brand management company founded in 2006 by Barry Sternlicht. As an affiliate of the global private investment firm Starwood Capital Group, Starwood Hotels has established a reputation for excellence in hospitality, delivering memorable experiences to guests while fostering an inclusive, diverse, and sustainable workforce. The company’s mission-driven culture emphasizes respect for nature, collaboration, and stellar service, which align with their commitment to both their guests and the planet. With a focus on creating vibrant community connections among like-minded travelers, Starwood truly embodies a hospitality experience that goes beyond mere accommodation to include care for the environment and thoughtful engagement with its team members. Starwood Hotels operates 24-hour luxury properties that demand high standards of service and attention to detail, providing opportunities for career growth within a company that values integrity, professionalism, and teamwork.

This position offers an hourly wage of $26.50 and represents a welcoming opportunity to join a respected and forward-thinking hospitality leader. The role is that of a Housekeeping Service Team Member, which is central to maintaining the high cleanliness standards expected at Starwood properties. As part of this dynamic housekeeping team, the successful candidate will work efficiently and courteously, ensuring that guest floors and public areas meet the hotel’s guidelines for neatness and presentation. Responsibilities include supporting room attendants by stocking floor closets with linen and supplies, handling guest requests promptly, and maintaining accurate inventory of housekeeping items.

The Housekeeping Service Team Member plays a crucial role within the hotel’s operations by helping sustain an inviting and comfortable environment that enhances the overall guest experience. Duties cover a broad spectrum of cleaning tasks such as disinfecting rooms, shampooing carpets, and maintaining furniture, in addition to operational responsibilities like delivering extra beds, managing waste disposal in alignment with recycling protocols, and reporting any shortages or maintenance issues. This job requires excellent communication and teamwork skills to interact professionally with guests, supervisors, and fellow team members. Candidates must embrace flexibility due to the 24-hour service nature of the hospitality industry and demonstrate a passion for cleanliness and physical labor.

Starwood Hotels emphasizes the importance of personal appearance, adherence to safety policies, and confidentiality of guest information in this role. The company values individuals who can think clearly, resolve problems with good judgement, and contribute positively to maintaining its esteemed reputation. Additionally, Housekeeping Service Team Members are expected to attend training and shift meetings to stay informed about hotel expectations and contribute to special projects as assigned by leadership. This is an excellent opportunity for motivated individuals seeking a meaningful and rewarding career in luxury hospitality within a company that champions its team members and the environment.

Job Requirements

  • Passionate about cleanliness and physical work
  • previous housekeeping or similar experience
  • team player with a hard working attitude
  • detail oriented
  • flexible to meet the demands of a 24-hour operation
  • able to communicate clearly and professionally
  • committed to following safety and security policies
  • able to maintain confidentiality
  • willing to attend training and meetings

Job Qualifications

  • Previous housekeeping or similar work experience
  • strong communication skills
  • ability to work as part of a team
  • attention to detail
  • ability to multi-task and handle physically demanding work
  • professionalism and strong work ethic
  • basic problem solving skills
  • flexibility to work various shifts
  • knowledge of safety and cleaning protocols

Job Duties

  • Perform general cleaning duties
  • deliver extra beds and cots to guest rooms
  • strip guest rooms
  • clean floors, shampoo carpets and furniture as needed
  • occasionally move or rearrange guest furniture
  • assist with unloading and storing of orders from the storeroom
  • dispose of trash as needed following recycling procedures
  • operate cart through guest floors to assigned rooms
  • deliver guest and housekeeping requests in timely manner
  • input real-time work orders via KYC and any guest concerns during interaction
  • convey with clarity in KYC any and all guest opportunities
  • follow proper Lost & Found procedures to ensure lost items are immediately reported when found
  • check chemical dispensers and refill
  • remove in room dining service trays from guest floor landings to proper designated area
  • speak with others using clear and professional language
  • be a team player by supporting team to reach common goals and know, comply with, and enforce all hotel and departmental standards, policies, and procedures
  • multi-task in special projects
  • ensure all equipment and facilities are functioning properly and report any malfunctions to Housekeeping Supervisors/Managers
  • take inventory of bathroom and bedroom amenities, toilet paper, other cleaning supplies and report the shortage to Housekeeping Manager
  • perform any other reasonable projects and duties as requested by the leadership team
  • consistently always conduct oneself in a professional manner and work professionally with colleagues and team leaders with a team minded approach
  • attend pre-shift meetings to learn shift details, including property and guest expectations
  • participate and attend all required meetings
  • greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner always using professional language
  • remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service
  • provide courteous, friendly and efficient service to all internal and external guests
  • thank guests with genuine appreciation
  • be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind
  • immediate follow-up with a leader is expected
  • follow all company and safety and security policies and procedures
  • report any maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • properly store flammable materials
  • ensure compliance with hotel policies, procedures, and standards with self and colleagues
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary and guest information
  • embody the Treehouse Vision, Mission and Compass
  • deliver on Our Promise and Pact and uphold our Brand Pillars

Job Criteria

Experience

Mid Level (3-7 years)


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