Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development

Job Description

This opportunity is with a prestigious hotel brand committed to delivering exceptional guest experiences while maintaining the highest standards of cleanliness and environmental sustainability. The company prides itself on fostering a work environment where its team members are empowered to provide outstanding customer service and uphold the values of excellence and responsibility. It operates in the hospitality industry, focusing on accommodating travelers with comfortable, clean, and welcoming spaces. Employment in this role is typically full-time, with a work schedule that may include holidays, weekends, and alternate shifts to meet the dynamic demands of the hotel business.

The role focus is on maintaining and ensuring the cleanliness and orderliness of public hotel areas in line with established brand and hotel guest service standards. This position requires a proactive approach to housekeeping duties, attention to detail, and a commitment to guest satisfaction. Employees in this role are responsible not only for cleaning but also for engaging guests courteously, addressing their inquiries, and ensuring their comfort. There is also a significant emphasis on sustainability, notably adherence to the hotel’s EarthView program, which highlights the importance of environmentally-friendly practices in daily operations. Employees are expected to follow safety protocols strictly, including the use of protective equipment and compliance with OSHA and MSDS standards, to maintain a safe workplace.

Job Requirements

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training preferred

Job Qualifications

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training preferred

Job Duties

  • Greet and acknowledge guests in a courteous and friendly manner
  • Inspect assigned areas and perform cleaning tasks accordingly
  • Collect trash from the service landings and dispose of in outside trash dumpsters
  • Vacuum and dust guest corridors
  • Pick up bed and other linen from hotel floors and transport to the laundry collection site
  • Deliver clean linen to assigned sections
  • Report maintenance issues
  • Maintain cleanliness and organization of guest areas
  • Respond to guest inquiries and assistance
  • Work as a room attendant when staffing shortages occur or during peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Follow sustainability guidelines and practices related to HHM’s EarthView program
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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