Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee Discounts

Job Description

Our esteemed hotel is committed to delivering exceptional hospitality and service to every guest. We are part of a well-recognized brand known for its unwavering dedication to quality, comfort, and sustainability in the hospitality industry. This establishment not only emphasizes high standards of cleanliness and guest satisfaction but also integrates environmentally responsible practices through its EarthView sustainability program. As a vibrant and dynamic hotel, we pride ourselves on creating a welcoming atmosphere where guests feel valued and cared for throughout their stay. Our team works collaboratively to uphold the brand’s reputation by maintaining pristine public areas, facilitating smooth operations, and ensuring a superior guest experience.

We are currently seeking a dedicated and detail-oriented Public Area Attendant to join our housekeeping team. This role is pivotal in maintaining the cleanliness and presentation of our public hotel spaces following established brand and guest service standards. As a Public Area Attendant, you will be entrusted with performing a variety of cleaning duties including vacuuming, dusting, trash collection, linen handling, and organizing guest-facing areas. Beyond cleaning, the role involves engaging with guests in a courteous and friendly manner, addressing inquiries, and providing assistance to support overall guest satisfaction. You will also assist during peak periods or staffing shortages by covering room attendant duties, showcasing flexibility and teamwork.

The position offers a clear growth path toward roles such as Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager, highlighting the development opportunities within our hotel. We value safety, encouraging all team members to practice safe work habits by adhering to the relevant safety standards and wearing protective equipment. The role requires awareness of maintenance issues and a commitment to reporting them promptly to ensure operational efficiency. The successful candidate will be mindful of sustainability practices aligned with our EarthView program, strengthening our commitment to environmentally responsible hospitality. Overall, this role is essential to promoting a clean, safe, and welcoming environment that enhances the guests' experience and supports the hotel’s brand promise.

Job Requirements

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training preferred

Job Qualifications

  • High school diploma preferred
  • previous housekeeping experience required or equivalent training preferred

Job Duties

  • Greet and acknowledge guests in a courteous and friendly manner
  • inspect assigned areas and perform cleaning tasks accordingly
  • collect trash from the service landings and dispose of in outside trash dumpsters
  • vacuum and dust guest corridors
  • pick up bed and other linen from hotel floors and transport to the laundry collection site
  • deliver clean linen to assigned sections
  • report maintenance issues
  • maintain cleanliness and organization of guest areas
  • respond to guest inquiries and assistance
  • work as a room attendant when staffing shortages occur or during peak periods
  • be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • follow sustainability guidelines and practices related to HHM's EarthView program
  • practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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