House Attendant

Fort Lauderdale, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and is experiencing rapid growth. Known for its diverse portfolio, Sonesta blends full-service and focused hotels in key metropolitan areas across the nation. With over 1,000 properties spanning eight countries, Sonesta's presence is extensive and continually expanding. The company operates a vast mix of owned, managed, and franchised hotels, making it one of the most ubiquitous and trusted names in hospitality today. At its core, Sonesta emphasizes the human element of hospitality, driven by passion and loyalty to deliver a seamless and memorable guest experience. The mantra 'Together We Thrive' reflects the company’s commitment to quality, value, and exceptional service, ensuring every guest's stay is outstanding regardless of the property or location.

The House Attendant (HA) position at Sonesta International Hotels is an essential role within the housekeeping department. The House Attendant works closely with the Housekeeping Management Team and Room Attendants to maintain high standards of cleanliness and guest satisfaction. The primary responsibilities include collecting and delivering linens to the appropriate locations, transporting dirty linens to the laundry area, and assisting with trash collection throughout the hotel. This role also supports the commercial laundry operations by operating washers and dryers, folding clean linens, and ensuring laundry equipment and supplies are well maintained. Additionally, the House Attendant helps keep public spaces, hotel entrances, parking lots, and other assigned areas clean and well-organized.

This position requires dedication to guest service, as House Attendants frequently respond to guest requests and assist with special duties such as deep cleaning projects and lost and found deliveries. They are pivotal in upholding Sonesta’s G.U.E.S.T. standards, which highlight warmth, professionalism, and efficiency in guest interactions. The role demands physical activity including lifting, bending, climbing, and standing for extended periods. Candidates must be ready to work flexible shifts including mornings, evenings, weekends, and holidays. Sonesta offers competitive pay and a comprehensive benefits package designed to support the health, well-being, and financial security of its employees. Overall, the House Attendant position invites individuals who are energetic, team-oriented, and passionate about hospitality to join a thriving and respected hotel company where every contribution enhances the guest experience.

Job Requirements

Some previous housekeeping experience preferred
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English preferred
Basic reading, writing and mathematical abilities preferred
Ability to stand, bend, climb, kneel, and move frequently
Ability to carry, lift or pull items weighing up to 75 pounds
Willingness to work mornings, evenings, weekends, and holidays
Will be required to regularly use commercial cleaning chemicals

Job Qualifications

Some previous housekeeping experience preferred
Previous background in the extended stay industry preferred
Ability to speak, read, and write fluent English preferred
Basic reading, writing and mathematical abilities preferred
Ability to stand, bend, climb, kneel, and move frequently
Ability to carry, lift or pull items weighing up to 75 pounds
Experience using commercial cleaning chemicals preferred
Willingness to work flexible shifts including mornings, evenings, weekends, and holidays

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Work with Room Attendants with heavy items such as mattresses and linens
Deliver linens and other supplies to Room Attendants
Maintain the cleanliness and organization of floor closets and corridors including removing trash, wiping down shelves/counters, sweeping, moping and/or vacuuming floors
Respond to guests’ requests in a timely and efficient manner
Clean designated areas such as public restrooms, storage rooms, and other public area spaces
Report needed repairs or unsafe conditions to supervisor
Respond to special requests, guest complaints, and deliver housekeeping/room supplies to achieve guest satisfaction
Minimize waste of supplies and amenities within all housekeeping areas
Deliver lost and found items according to established procedures
Assist regularly with deep cleaning projects
Monitor laundry supplies and operate washers and dryers according to standards
Fold and store clean linens, reporting damages to supervisor
Promote teamwork and quality service through communication with other shifts and management
Ensure compliance with federal, state and local health and safety laws
Perform other duties as assigned