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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to expand rapidly. The company operates an impressive portfolio of more than 1,000 properties located in major cities across eight different countries. This diverse portfolio includes a blend of full-service and focused-service hotels, encompassing owned, managed, and franchised operations. Sonesta has built its reputation by committing to the human side of hospitality - delivering service with genuine passion, fostering loyalty with purposeful intent, and creating truly memorable experiences for every guest. The commitment of Sonesta to quality, value, and incredible hospitality is embodied... Show More
Job Requirements
- Some previous housekeeping experience preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English is preferred
- Basic reading, writing and mathematical abilities are preferred
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 75 pounds
- Will be required to regularly use commercial cleaning chemicals
- Will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- Some previous housekeeping experience preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English is preferred
- Other languages beneficial
- Basic reading, writing and mathematical abilities are preferred
- Ability to work well in a team environment
- Strong attention to detail
- Good communication skills
- Physical stamina and endurance
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Work with Room Attendants with heavy items such as mattresses and linens
- Deliver linens and other supplies to Room Attendants
- Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters
- sweeping, moping and/or vacuuming floors
- and removing non-floor closet items and storing in appropriate areas
- Respond to guests’ requests such as in a timely and efficient manner
- Clean other designated areas such as public restrooms, storage rooms, and other public area spaces
- Report needed repairs or unsafe conditions to supervisor
- Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction
- Minimize waste of supplies and amenities within all areas of housekeeping
- Deliver lost and found items according to established procedures
- May regularly assist with deep cleaning projects
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
- Operate washers and dryers according to hotel standards and manufacturers’ guidelines
- Receive soiled linens and inspect for damaged or stained items
- Fold and store clean linens, report damages to supervisor
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Ensure compliance with federal, state and local laws regarding health and safety services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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