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House Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
career advancement
Workplace safety programs
Sustainability initiatives

Job Description

HHM Hotels is a reputed hospitality company dedicated to providing exceptional guest experiences across our portfolio of hotels. Known for our commitment to excellence, sustainability, and genuine guest service, we pride ourselves on creating welcoming environments where guests feel valued and comfortable. Our properties are maintained to the highest brand and hotel standards, reflecting our mission to deliver outstanding hospitality at every level. Our team members enjoy growth opportunities, a supportive working environment, and the ability to be part of a company that values integrity, respect, and excellence in service.

The House Person position at HHM Hotels plays an integral role in maintaining the cleanliness, organization, and overall appearance of public hotel areas. This role is essential to ensuring guest satisfaction by creating welcoming and pristine spaces where guests can relax and enjoy their stay. Responsibilities include cleaning public spaces, managing linen delivery and collection, responding to guest inquiries, and supporting other housekeeping duties during busy periods or staff shortages. House Persons actively contribute to our sustainability efforts, adhering to the EarthView program guidelines. This full-time role often requires physical activity such as standing, walking, lifting, and handling cleaning chemicals in compliance with OSHA and MSDS standards. The position offers a clear career progression path leading to roles such as Housekeeping Supervisor, Guest Service Agent, Executive Housekeeper, or Front Office Manager, making it ideal for those seeking long-term career growth within the hospitality industry. HHM Hotels values employees who demonstrate dedication, safety awareness, and a passion for delivering excellent guest experiences.

Job Requirements

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training preferred
  • Ability to stand for extended periods
  • Capability to lift up to 25 pounds
  • Willingness to work varied schedules including holidays, weekends, and alternate shifts
  • Knowledge of cleaning chemical usage and safety protocols
  • Physical stamina for walking, bending and kneeling
  • Ability to adhere to MSDS and OSHA standards

Job Qualifications

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training preferred
  • Ability to work flexible hours including holidays, weekends, and alternate shifts
  • Knowledge of cleaning chemicals and safety standards
  • Good communication and guest service skills
  • Physical capability to stand, walk, lift up to 25 pounds, bend, and kneel
  • Awareness of guest satisfaction importance
  • Commitment to sustainability practices

Job Duties

  • Greet and acknowledge guests in a courteous and friendly manner
  • Inspect assigned areas and perform cleaning tasks accordingly
  • Collect trash from the service landings and dispose of in outside trash dumpsters
  • Vacuum and dust guest corridors
  • Pick up bed and other linen from hotel floors and transport to the laundry collection site
  • Deliver clean linen to assigned sections
  • Report maintenance issues
  • Maintain cleanliness and organization of guest areas
  • Respond to guest inquiries and assistance
  • Work as a room attendant when staffing shortages occur or during peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Follow sustainability guidelines and practices related to HHM's EarthView program
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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