Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $10.00
Benefits
competitive pay
Tips
free meal
401k
Roth opportunities
opportunities for growth
Job Description
Chicken Salad Chick is a rapidly growing restaurant chain specializing in fresh, handcrafted chicken salad and other Southern-inspired dishes. Known for its commitment to quality and community, the company prides itself on delivering an exceptional guest experience in a warm and inviting atmosphere. Founded with the mission to celebrate Southern hospitality, Chicken Salad Chick has expanded to numerous locations, each dedicated to maintaining high standards of food quality and customer service. The brand emphasizes a friendly and inclusive environment for both guests and team members, promoting a culture of growth, teamwork, and personal development.
The Hourly Shift Manager / Team Leader role at Chicken Salad Chick is an integral part of the restaurant's day-to-day operations. This position supports the General Manager and Assistant Manager in managing restaurant activities during shifts to ensure seamless service. The leader oversees guest service, team member performance, and compliance with company policies, all while encouraging a positive and productive workplace environment. This role combines hands-on leadership with operational decision-making, requiring a balance of excellent interpersonal skills and a thorough understanding of food service management.
In this role, the Shift Manager / Team Leader will be responsible for training and mentoring hourly team members, managing shift operations within budget parameters, and maintaining food quality and safety standards. The position demands active communication and coaching to deliver outstanding hospitality and guest satisfaction. Additionally, the manager must ensure that all safety, sanitation, and regulatory policies are adhered to throughout the shift. The company offers competitive pay plus tips, free meals during shifts, 401k and Roth opportunities, and meaningful avenues for growth within the organization. Business hours are from 10am to 8pm, designed to optimize team scheduling and customer service.
This opportunity is perfect for individuals who thrive in fast-paced environments and enjoy leading teams to success. With Chicken Salad Chick’s focus on training and development, new managers can expect formal training programs and ongoing support to help develop their management skills and career trajectory. The role also involves administrative responsibilities such as maintaining personnel records and financial documentation to support the General Manager. Overall, this position is a stepping stone to higher managerial roles within the restaurant industry and aligns with Chicken Salad Chick’s mission to foster leadership through hands-on experience and involvement in all facets of restaurant operations.
The Hourly Shift Manager / Team Leader role at Chicken Salad Chick is an integral part of the restaurant's day-to-day operations. This position supports the General Manager and Assistant Manager in managing restaurant activities during shifts to ensure seamless service. The leader oversees guest service, team member performance, and compliance with company policies, all while encouraging a positive and productive workplace environment. This role combines hands-on leadership with operational decision-making, requiring a balance of excellent interpersonal skills and a thorough understanding of food service management.
In this role, the Shift Manager / Team Leader will be responsible for training and mentoring hourly team members, managing shift operations within budget parameters, and maintaining food quality and safety standards. The position demands active communication and coaching to deliver outstanding hospitality and guest satisfaction. Additionally, the manager must ensure that all safety, sanitation, and regulatory policies are adhered to throughout the shift. The company offers competitive pay plus tips, free meals during shifts, 401k and Roth opportunities, and meaningful avenues for growth within the organization. Business hours are from 10am to 8pm, designed to optimize team scheduling and customer service.
This opportunity is perfect for individuals who thrive in fast-paced environments and enjoy leading teams to success. With Chicken Salad Chick’s focus on training and development, new managers can expect formal training programs and ongoing support to help develop their management skills and career trajectory. The role also involves administrative responsibilities such as maintaining personnel records and financial documentation to support the General Manager. Overall, this position is a stepping stone to higher managerial roles within the restaurant industry and aligns with Chicken Salad Chick’s mission to foster leadership through hands-on experience and involvement in all facets of restaurant operations.
Job Requirements
- Previous restaurant and/or retail experience a plus
- Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
- Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
- Must be able to work and perform all duties at any station in the kitchen, service area, or register
Job Qualifications
- Ability to work in a fast-paced environment
- Ability to clearly and professionally communicate with team members and guests
- Ability to multitask
- Excellent attendance and punctuality
- Reliability
- Reliable transportation to and from work
- Successfully complete formal Shift Leader classes provided by the Corporate Training Department
Job Duties
- Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget
- Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies
- Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen
- Train and counsel hourly team members who work during Team Leader's shift
- Guarantee highest level of hospitality and service to all guests at all times
- Coach hourly team members during their shift as needed
- Ensure compliance with all personnel records, team member schedules and reports
- Prepare and maintain administrative and financial records as directed by the General Manager
- Ensure specials, promotions, and marketing plans are presented according to company procedures during shift
- Ensure that hours of operation for the restaurant are maintained during their shift
- Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift
- Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean
- Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations
Job Criteria
Experience
No experience required
Job Location
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