Hourly Shift Manager / Team Leader - Hiring Immediately

Chicken Salad Chick is a fast-casual restaurant chain that specializes in Southern-style chicken salad and other comforting yet healthy menu options. Established with the mission to serve delicious food with a twist of Southern hospitality, the company has grown to become a favorite dining destination for many individuals and families seeking quality meals and excellent service. Chicken Salad Chick focuses on providing an inviting atmosphere where guests feel welcomed and valued, supported by a team of passionate employees dedicated to maintaining high standards of food quality and customer satisfaction. The company fosters a positive and stimulating work environment that encourages personal and professional growth, making it a desirable place for motivated individuals to build a rewarding career in the food service industry. The employment type for this role is full-time, with business hours from 10am to 8pm. Employees enjoy competitive pay plus tips, free meals during their shifts, and attractive benefits including 401k and Roth retirement savings opportunities. There are also clear pathways for advancement within the organization through ongoing support and training.

The role of Hourly Shift Manager & Team Leader at Chicken Salad Chick plays a critical part in the daily operations of the restaurant. This position supports both the General Manager and Assistant Manager by overseeing shift activities to ensure smooth and efficient service. The Team Leader is responsible for empowering the team to deliver exceptional guest experiences while maintaining compliance with corporate standards for food safety, quality, and employee conduct. A core focus of this leadership role is to foster a motivated and cooperative work environment by training and coaching hourly team members, managing schedule adherence, and maintaining operational excellence throughout the shift. Additionally, the Team Leader guarantees the highest level of hospitality and service by addressing guest needs promptly and professionally.

As a Shift Manager, this position requires strong multitasking abilities and communication skills to coordinate effectively with team members and management. The individual in this role will also handle administrative duties such as maintaining personnel records and adhering to financial documentation standards as directed by the General Manager. The Team Leader makes key operational decisions during their shift, including managing team member assignments, discipline when acting as Manager on Duty, and ensuring the restaurant environment stays clean and safe according to regulatory requirements. While some decisions such as hiring, pay increases, and vendor selections are reserved for senior management, the Team Leader acts as a pivotal figure in daily restaurant operations, contributing significantly to the restaurant's success and customer satisfaction. This role provides valuable experience and leadership opportunities within a supportive company known for its commitment to quality and community.