Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.92
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Opportunities for advancement
employee training
uniform provided
Job Description
Dave's Hot Chicken is a rapidly growing restaurant chain renowned for its uniquely flavorful hot chicken dishes. Founded by best friends Dave Kopushyan, Arman Oganesyan, and brothers Tommy and Gary Rubenyan, the establishment began as a humble parking lot stand in East Hollywood. From a modest investment of $900, it quickly gained a cult following due to its exceptionally juicy and tender chicken prepared with Dave's proprietary blend of spices ranging from no spice to intensely hot options like "The Reaper." This innovative concept, combined with effective social media buzz created by Arman, catapulted the brand into the culinary spotlight, resulting in long lines and extensive media coverage, including a feature by Eater/LA that cemented its reputation as a must-try hotspot.
Since then, Dave's Hot Chicken has expanded to operate in multiple locations across the U.S. and Canada, maintaining its commitment to quality, authenticity, and the passionate food culture that launched its success. The restaurants are noted not only for their mouth-watering menu but also for their hip and inviting ambiance decorated by local street artists, creating a vibrant space for guests to enjoy. The company's core values focus on guest satisfaction, team collaboration, and operational excellence as they continue to grow within the fast-casual dining segment.
The Shift Leader role at Dave's Hot Chicken is a critical leadership position responsible for managing all restaurant activities during assigned shifts. The Shift Leader works closely with the Restaurant Management Team to ensure daily operations align with the business plan, uphold high standards of customer service, and foster a positive work environment. This role demands a strong leader who can effectively supervise team members, delegate tasks appropriately, and enforce company policies related to safety, food quality, and operational procedures.
A Shift Leader is also expected to be hands-on, performing duties alongside team members such as greeting guests, managing orders, preparing food according to specific cooking instructions and safety guidelines, and ensuring cleanliness throughout the restaurant. Organized and detail-oriented, the Shift Leader monitors attendance, manages shift schedules, balances cash drawers, and handles administrative duties including daily checklists and performance feedback. An important part of the role is to maintain interpersonal communications, resolve guest complaints in a professional manner, and promote an environment of trust and accountability.
This position requires flexibility to work nights, weekends, holidays, and various shifts including openings and closings. Candidates should be physically capable of standing for extended periods, lifting heavy items, and working in fast-paced and sometimes warm kitchen conditions. The Shift Leader must possess excellent communication, organization, and problem-solving skills to support team morale and ensure all operational goals are met. Dave's Hot Chicken offers a vibrant work culture that celebrates leadership, growth opportunities, and dedication to culinary excellence in a collaborative setting.
Since then, Dave's Hot Chicken has expanded to operate in multiple locations across the U.S. and Canada, maintaining its commitment to quality, authenticity, and the passionate food culture that launched its success. The restaurants are noted not only for their mouth-watering menu but also for their hip and inviting ambiance decorated by local street artists, creating a vibrant space for guests to enjoy. The company's core values focus on guest satisfaction, team collaboration, and operational excellence as they continue to grow within the fast-casual dining segment.
The Shift Leader role at Dave's Hot Chicken is a critical leadership position responsible for managing all restaurant activities during assigned shifts. The Shift Leader works closely with the Restaurant Management Team to ensure daily operations align with the business plan, uphold high standards of customer service, and foster a positive work environment. This role demands a strong leader who can effectively supervise team members, delegate tasks appropriately, and enforce company policies related to safety, food quality, and operational procedures.
A Shift Leader is also expected to be hands-on, performing duties alongside team members such as greeting guests, managing orders, preparing food according to specific cooking instructions and safety guidelines, and ensuring cleanliness throughout the restaurant. Organized and detail-oriented, the Shift Leader monitors attendance, manages shift schedules, balances cash drawers, and handles administrative duties including daily checklists and performance feedback. An important part of the role is to maintain interpersonal communications, resolve guest complaints in a professional manner, and promote an environment of trust and accountability.
This position requires flexibility to work nights, weekends, holidays, and various shifts including openings and closings. Candidates should be physically capable of standing for extended periods, lifting heavy items, and working in fast-paced and sometimes warm kitchen conditions. The Shift Leader must possess excellent communication, organization, and problem-solving skills to support team morale and ensure all operational goals are met. Dave's Hot Chicken offers a vibrant work culture that celebrates leadership, growth opportunities, and dedication to culinary excellence in a collaborative setting.
Job Requirements
- Current student or high school diploma or GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend, stoop, and lift 50 - 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting duties
- Commitment to Guest satisfaction and viewing operations from a Guest's perspective
- Effective communicator with co-workers and management
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Must have reliable transportation to work, a driver's license and proof of insurance
- Must have telephone or other reliable method of communication with supervisor and co-workers
Job Qualifications
- High school diploma or GED preferred
- Experience in restaurant or retail leadership roles preferred
- Certified in all stations following the DHC Training Program
- Strong communication and interpersonal skills
- Demonstrated ability to lead and motivate a team
- Effective problem-solving and organizational skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic cash handling and administrative skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Abide by and enforce the rules and direction given by the Restaurant Management Team and refrains from insubordination
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Effectively and consistently perform required Ops Walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
- Assign duties to specific Team Members based on role and skills
- Greet Guests, record orders, and serve food and beverages with a positive and helpful attitude
- Ensure Team Members prepare menu items following cooking instructions, safety, and sanitary procedures
- Use kitchen machinery such as ice cream dispensers, fryers, and warmers
- Ensure daily restaurant cleanliness including clearing tables, sweeping, mopping, washing, sanitizing utensils, and servicing restrooms
- Handle Guest concerns and complaints professionally to resolve problems per policy
- Maintain neat and tidy appearance adhering to the uniform policy
- Provide direction, supervision, and feedback to maintain high productivity and morale
- Communicate Team Member work performance to management and address performance issues
- Train new and current Team Members on tasks
- Balance cash drawers and prepare deposits as assigned
- Plan, organize, and implement all daily operational routines and activities
- Complete required administrative duties including checklists
- Supervise and perform opening and closing activities as directed
- Establish an environment of trust promoting open communication
- Role model positive business and personnel practices
- Follow company guidelines for food and cash controls and cost control measures
- Communicate effectively with Team Members and Management to resolve interpersonal issues
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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