Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $12.00 - $14.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Job Description
The Hourly Shift Coordinator (HSC) role is a pivotal position within the restaurant industry, focused on leading daily operations with an emphasis on profitability, customer satisfaction, employee development, and operational excellence. This role supports the Restaurant General Manager (RGM) by managing a diverse team of 15-25 Team Members and driving essential performance metrics in a fast-paced, dynamic setting. The restaurant industry, known for its emphasis on customer experience and efficiency, demands leaders who can balance operational rigor with a commitment to quality service and team morale. This position is designed for individuals with strong leadership skills and a passion for the hospitality sector, especially within quick service restaurant environments.
The establishing restaurant operates as a vibrant venue where guest satisfaction and operational success are paramount. The HSC plays an essential role in overseeing inventory management, cost control, and the upkeep of restaurant assets to maintain high standards and support profitability goals. With a focus on effective team leadership, the HSC motivates and mentors team members to deliver exceptional guest experiences aligned with brand standards. In addition to day-to-day operational duties, this role requires hands-on involvement during peak periods or as needed, signifying versatility and readiness to maintain smooth workflows.
Key aspects of the position include managing inventory through daily, weekly, and monthly inspections, overseeing the ordering and receipt of inventory deliveries, and ensuring preventive maintenance of the facility and equipment in line with company policies. The HSC is responsible for maintaining strict cash control and security procedures, safeguarding both financial assets and operational integrity.
This role extends beyond operational tasks; it is equally involved in people development—coaching and providing feedback to elevate the skills of both Shift Coordinators and team members. The goal is to foster a motivated, skilled workforce capable of exceeding guest expectations consistently. From directing accurate product preparation to ensuring timely service within established speed guidelines, the HSC oversees the operational standards necessary to reinforce the restaurant's brand and service excellence.
The position requires a candidate who is at least 18 years old with a high school diploma or GED, although some college education and management experience are preferred. Familiarity with profit and loss (P&L) interpretation to impact profitability, along with practical leadership and guest service skills, are vital. The role demands flexibility to work evenings, weekends, holidays, and irregular shifts, reflecting the operational needs of the restaurant industry.
Overall, the Hourly Shift Coordinator is a leadership role centered on operational success, team performance, and delivering a superior guest experience in a fast-service restaurant setting. This position provides valuable managerial experience and is essential for the ongoing growth and efficiency of the restaurant.
The establishing restaurant operates as a vibrant venue where guest satisfaction and operational success are paramount. The HSC plays an essential role in overseeing inventory management, cost control, and the upkeep of restaurant assets to maintain high standards and support profitability goals. With a focus on effective team leadership, the HSC motivates and mentors team members to deliver exceptional guest experiences aligned with brand standards. In addition to day-to-day operational duties, this role requires hands-on involvement during peak periods or as needed, signifying versatility and readiness to maintain smooth workflows.
Key aspects of the position include managing inventory through daily, weekly, and monthly inspections, overseeing the ordering and receipt of inventory deliveries, and ensuring preventive maintenance of the facility and equipment in line with company policies. The HSC is responsible for maintaining strict cash control and security procedures, safeguarding both financial assets and operational integrity.
This role extends beyond operational tasks; it is equally involved in people development—coaching and providing feedback to elevate the skills of both Shift Coordinators and team members. The goal is to foster a motivated, skilled workforce capable of exceeding guest expectations consistently. From directing accurate product preparation to ensuring timely service within established speed guidelines, the HSC oversees the operational standards necessary to reinforce the restaurant's brand and service excellence.
The position requires a candidate who is at least 18 years old with a high school diploma or GED, although some college education and management experience are preferred. Familiarity with profit and loss (P&L) interpretation to impact profitability, along with practical leadership and guest service skills, are vital. The role demands flexibility to work evenings, weekends, holidays, and irregular shifts, reflecting the operational needs of the restaurant industry.
Overall, the Hourly Shift Coordinator is a leadership role centered on operational success, team performance, and delivering a superior guest experience in a fast-service restaurant setting. This position provides valuable managerial experience and is essential for the ongoing growth and efficiency of the restaurant.
Job Requirements
- Must be at least eighteen (18) years of age
- High school diploma or GED required
- 1-2 years of previous quick service restaurant experience
- Available to work evenings, weekends and holidays
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Job Qualifications
- Must be at least eighteen (18) years of age
- High school diploma or GED required
- 2 years of college preferred
- 1-2 years of previous quick service restaurant experience, experience in management preferred
- Some understanding of P&L interpretation and management to influence profitability
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends and holidays
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Job Duties
- Manages inventory costs and maintains inventory by performing daily, weekly and monthly inventory inspections
- Places and receives inventory truck orders
- Maintains and regularly monitors a list of all restaurant assets
- Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required
- Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
- Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility
- Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team's capabilities and raise restaurant performance
- Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- Ensures that restaurant upholds operational and brand standards
- Performs duties of Hourly Shift Coordinator when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
