Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
employee discount
employee training
flexible schedule
Job Description
The hiring establishment is a well-known quick service restaurant that emphasizes delivering exceptional guest experiences while maintaining operational excellence and profitability. Established as a leader in the fast-food industry, this restaurant prides itself on its commitment to quality service, efficiency, and a welcoming atmosphere. The core of its success lies in balancing guest satisfaction with operational rigor, making it a preferred destination for both customers and employees alike. With a focus on team collaboration and leadership development, this company drives performance through dedicated management and team member engagement, striving for continuous improvement in all facets of its operations.
The role of the Hourly Shift Coordinator (HSC) is a pivotal leadership position within the restaurant, responsible for managing the team during assigned shifts under the direction of the Restaurant General Manager (RGM). The HSC plays a critical role in driving sales and profit results by overseeing profitability, guest service, people management, and operational standards. This position is designed for individuals who are passionate about the hospitality industry and have a knack for leading teams to success in a fast-paced and dynamic environment. As the shift leader, the HSC directly manages a team of members, ensuring they deliver fast, accurate, and friendly service while maintaining a clean and safe environment.
The duties of the HSC include following strict cash control and security procedures to safeguard restaurant assets, performing daily and weekly inventory checks to maintain proper stock levels, and receiving truck orders to ensure timely replenishment of supplies. Additionally, the Hourly Shift Coordinator motivates team members to exceed guest expectations by providing coaching and feedback, thereby enhancing the team's capabilities and restaurant performance. The HSC sets a strong example by actively working on the floor, implementing shift plans, and driving key operational results based on speed of service guidelines and brand standards.
Moreover, the HSC reviews restaurant performance metrics to identify areas of success and opportunities for improvement. This ongoing evaluation helps maintain high standards of food quality, guest service, and team productivity. The role requires adaptability and flexibility, as the HSC may need to perform team member duties during peak times or as necessary to ensure smooth operations. Overall, this position offers a hands-on leadership opportunity for individuals seeking to advance their career in restaurant management, emphasizing guest satisfaction, operational excellence, and team development. The position typically involves working evenings, weekends, and holidays, reflecting the full-service model of the quick service restaurant industry.
The role of the Hourly Shift Coordinator (HSC) is a pivotal leadership position within the restaurant, responsible for managing the team during assigned shifts under the direction of the Restaurant General Manager (RGM). The HSC plays a critical role in driving sales and profit results by overseeing profitability, guest service, people management, and operational standards. This position is designed for individuals who are passionate about the hospitality industry and have a knack for leading teams to success in a fast-paced and dynamic environment. As the shift leader, the HSC directly manages a team of members, ensuring they deliver fast, accurate, and friendly service while maintaining a clean and safe environment.
The duties of the HSC include following strict cash control and security procedures to safeguard restaurant assets, performing daily and weekly inventory checks to maintain proper stock levels, and receiving truck orders to ensure timely replenishment of supplies. Additionally, the Hourly Shift Coordinator motivates team members to exceed guest expectations by providing coaching and feedback, thereby enhancing the team's capabilities and restaurant performance. The HSC sets a strong example by actively working on the floor, implementing shift plans, and driving key operational results based on speed of service guidelines and brand standards.
Moreover, the HSC reviews restaurant performance metrics to identify areas of success and opportunities for improvement. This ongoing evaluation helps maintain high standards of food quality, guest service, and team productivity. The role requires adaptability and flexibility, as the HSC may need to perform team member duties during peak times or as necessary to ensure smooth operations. Overall, this position offers a hands-on leadership opportunity for individuals seeking to advance their career in restaurant management, emphasizing guest satisfaction, operational excellence, and team development. The position typically involves working evenings, weekends, and holidays, reflecting the full-service model of the quick service restaurant industry.
Job Requirements
- must be at least eighteen (18) years of age
- high school diploma or GED required
- 1-2 years of quick service restaurant experience
- availability to work evenings, weekends and holidays
- ability to work long and/or irregular shifts as needed
Job Qualifications
- must be at least eighteen (18) years of age
- high school diploma or GED required, 2 years of college preferred
- 1-2 years of previous quick service restaurant experience
- demonstrated understanding of guest service principles
- available to work evenings, weekends and holidays
- ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Job Duties
- follows all cash control and security procedures
- maintains inventory by performing daily and weekly inventory inspections
- receives inventory truck orders
- motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
- provides coaching and feedback to team members to increase the restaurant team's capabilities and raise restaurant performance
- sets an example for team members by working hard to implement shift plan and drive operational results
- directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- motivates team members during shift on each of the workstations
- reviews restaurant results to identify successes and areas for improvement
- ensures that restaurant upholds operational and brand standards
- performs duties of the team member when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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