Hourly Managers

Springfield, MA, USA|

Job Overview

Employment Type

Hourly

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

401(k) Plan

flexible scheduling

Career advancement opportunities

Job Description

Burger King is a globally recognized fast-food restaurant chain known for its flame-grilled burgers and commitment to delivering a satisfying and convenient dining experience. Founded in 1954, Burger King has grown into one of the largest and most established names in the quick-service restaurant industry, boasting thousands of locations worldwide. The company prides itself on not only providing high-quality food but also fostering a positive work environment that values teamwork, diversity, and career growth opportunities. As a part of its ongoing efforts to maintain excellence in customer service and operational efficiency, Burger King seeks dedicated individuals to join its management team. The establishment prides itself on strong community ties, customer satisfaction, and operational innovation within a dynamic and fast-paced environment where employees are encouraged to grow professionally.

The Hourly Manager role at Burger King plays a critical part in ensuring smooth restaurant operations during assigned shifts. This position oversees team direction, customer service, and operational execution when higher management is not present. The Hourly Manager leads shift operations by ensuring efficient food preparation and timely order delivery consistent with Burger King's established speed of service standards. This role sets a performance example and helps identify and resolve any operational bottlenecks that may impact customer satisfaction. In addition to managing the team’s output, the Hourly Manager fosters a positive work atmosphere, motivating team members to deliver friendly and exceptional service while maintaining a clean and safe environment.

This position also carries significant responsibility in training and developing team members, delegating tasks effectively, and ensuring accountability during the shift. The Hourly Manager addresses compliance with food safety, sanitation, security policies, and operational guidelines to uphold Burger King's quality standards. Furthermore, the role assists with cash management, inventory controls, and financial procedures relevant to the shift. While the Hourly Manager supports many management functions, certain administrative duties, such as formal counseling, hiring, and payroll input, remain within the scope of salaried management personnel.

Hourly Managers have clear career progression pathways, including advancement to higher volume restaurant management or assistant manager roles. This non-exempt, hourly position allows motivated individuals to gain valuable leadership experience within a leading global brand while contributing significantly to operational success and customer satisfaction. Burger King encourages those with leadership potential and a commitment to excellence in service to apply and be part of an enduring and dynamic team.

Job Requirements

Must be at least eighteen years of age
High school diploma or equivalent
Demonstrated leadership skills
Basic math skills
Willing to complete all required training including Foundations and Serve Safe Essentials
Ability to communicate effectively with team and customers
Ability to work flexible hours including evenings and weekends
Must be reliable and dependable

Job Qualifications

At least high school diploma or equivalent
Demonstrated leadership skills
Basic math skills
Willingness to complete required training such as Foundations and Serve Safe Essentials
Ability to motivate and lead a team
Strong communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Understanding of customer service standards
Knowledge of food safety and sanitation guidelines

Job Duties

Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines
Provides production direction to team in a clear and concise way
Sets an example for team by working hard to implement shift plan and ensure swift and smooth production
Identifies and resolves bottlenecks in food preparation and order delivery to increase speed of service
Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions
Motivates team members to exceed customer expectations with food and friendly service in clean surroundings
Resolves customer feedback and customer complaints in a timely, friendly and professional manner
Directs, trains and motivates team members during shift on each of the workstations as needed to enhance restaurant results
Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently
Assists in training team members on workstations and making them feel their contributions are valuable
Maintains order and discipline among employees supervised
Adheres to compliance of government regulations, food safety, security policy, cash policies, operations and policies and procedures relating to all activities in the restaurant during the shift
Directs team members to maintain restaurant and equipment cleanliness and sanitation standards
Reports violations of safety, sanitation or security policies to restaurant management and performs short-term solutions
Follows cash control and inventory procedures
Reconciles deposits and executes cash management
Executes inventory management for assigned shift
Seeks knowledge and coaching to increase understanding of restaurant financial controls
Sends employees home until formal counseling can be conducted by the General Manager
Assists salaried management in hiring practices but does not conduct formal counseling or disciplinary procedures