Hourly Manager

The hiring establishment for this position is a dynamic restaurant located within an airport environment, committed to providing exceptional food and service quality. Known for its fast-paced, high-volume atmosphere, this restaurant prioritizes guest satisfaction, operational excellence, and teamwork among its staff. The restaurant operates in a unique setting where maintaining health, safety, and security standards is paramount. The establishment fosters a supportive and positive work culture, encouraging leadership development and hands-on management to meet the demands of a busy clientele, especially during peak travel periods.

This role is for an Hourly Manager who will play a pivotal part in supporting the General Manager and Assistant Manager by leading shifts and ensuring the smooth running of both front- and back-of-house operations. The Hourly Manager acts as the Manager on Duty in the absence of senior leadership, meaning they carry significant responsibility for operational success and guest satisfaction during their shifts. The position demands a positive and reliable leader comfortable with a hands-on approach in managing staff and handling various operational tasks. Key duties include supervising team members, managing labor costs, maintaining inventory controls, and ensuring compliance with critical health, safety, sanitation, and airport security standards. The role also requires excellent customer service skills to address and resolve guest issues professionally and efficiently.

In addition to operational oversight, the Hourly Manager is responsible for training and onboarding new team members to uphold service and safety protocols, contributing to a consistently high-quality guest experience. The role involves cash handling and managing opening and closing procedures, emphasizing the need for attention to detail and integrity. Working in this role means thriving in a fast-moving environment, especially during busy travel times, requiring calmness under pressure and strong communication abilities. This position offers an opportunity to grow within a reputable airport dining establishment while contributing to an exceptional service environment that supports travelers and visitors alike.