Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a dynamic company that operates within the retail and service industry, focusing on delivering high-quality customer experiences through its dedicated hourly employees. This company prides itself on fostering a supportive and productive work environment where both staff and customers are valued. Given the fast-paced and customer-centric nature of the business, leadership roles require individuals who are both experienced and personable, capable of managing diverse teams effectively while maintaining operational excellence. The company emphasizes continuous improvement and team development to meet and exceed business goals consistently.
The Hourly Manager role within this organization is pivotal for overseeing and ensuring smooth daily operations involving hourly staff. This position demands a hands-on approach to managing team performance, scheduling, and employee relations while upholding the highest standards of customer service and compliance with company policies. As an integral part of the management team, the Hourly Manager handles operational challenges that may arise during shifts and acts as a role model to promote a positive and motivational work culture. By balancing workforce needs with organizational objectives, the Hourly Manager plays a crucial role in driving team productivity, enhancing employee morale, and supporting the overall growth of the business.
This role requires strong leadership and excellent communication skills, along with a solid understanding of workforce management and scheduling within retail, hospitality, or service environments. The candidate must be adaptive to flexible working hours, including evenings, weekends, and holidays, to meet the operational demands of the business. The position also involves coaching hourly staff, providing training and performance feedback, and maintaining accurate operational records. The Hourly Manager collaborates with senior leadership to implement process improvements and ensure adherence to labor laws and safety standards, making it an essential leadership position for the company’s success.
The Hourly Manager role within this organization is pivotal for overseeing and ensuring smooth daily operations involving hourly staff. This position demands a hands-on approach to managing team performance, scheduling, and employee relations while upholding the highest standards of customer service and compliance with company policies. As an integral part of the management team, the Hourly Manager handles operational challenges that may arise during shifts and acts as a role model to promote a positive and motivational work culture. By balancing workforce needs with organizational objectives, the Hourly Manager plays a crucial role in driving team productivity, enhancing employee morale, and supporting the overall growth of the business.
This role requires strong leadership and excellent communication skills, along with a solid understanding of workforce management and scheduling within retail, hospitality, or service environments. The candidate must be adaptive to flexible working hours, including evenings, weekends, and holidays, to meet the operational demands of the business. The position also involves coaching hourly staff, providing training and performance feedback, and maintaining accurate operational records. The Hourly Manager collaborates with senior leadership to implement process improvements and ensure adherence to labor laws and safety standards, making it an essential leadership position for the company’s success.
Job Requirements
- High school diploma or equivalent
- Proven experience in a supervisory or leadership role within a retail, hospitality, or service environment
- Strong understanding of hourly workforce management and scheduling
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Proven experience in a supervisory or leadership role within a retail, hospitality, or service environment
- Strong understanding of hourly workforce management and scheduling
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Associate’s or Bachelor’s degree in Business Administration, Management, or related field preferred
- Experience with workforce management software and point-of-sale systems preferred
- Demonstrated ability to lead diverse teams and manage conflict effectively preferred
- Knowledge of labor laws and compliance related to hourly employees preferred
- Previous experience in a multi-unit or high-volume operational setting preferred
Job Duties
- Supervise and support hourly employees to maintain high levels of productivity and customer satisfaction
- Manage employee schedules to ensure adequate coverage during all shifts
- Monitor daily operations to ensure compliance with company policies, safety standards, and quality expectations
- Provide coaching, training, and performance feedback to hourly staff to promote professional growth
- Address and resolve employee and customer issues promptly and effectively
- Collaborate with senior management to implement operational improvements and meet business goals
- Maintain accurate records related to attendance, performance, and operational activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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