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Applebee's logo

Hourly Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Employee Meals
Closed Christmas and Thanksgiving
MEC insurance
401K (only in Illinois locations
Does not include Iowa and Wisconsin locations)
Flexible work schedule
Vision Insurance
Dental Insurance
Online Universities
college scholarships

Job Description

Applebee's is a well-established American casual dining restaurant chain that began its journey in 1980 in Atlanta, Georgia. Founded by Bill and TJ Palmer, what started as a single neighborhood eatery has expanded dramatically, now boasting nearly 2,000 locations across the United States and various parts of the world. This company prides itself on delivering delicious food in a friendly neighborhood setting, combined with attentive customer service and great value for customers. Applebee's is recognized for creating a convivial atmosphere where guests feel welcomed and valued, making it a go-to destination for those seeking quality dining experiences. The brand is... Show More

Job Requirements

  • Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate
  • must be required to lift objects up to 40 pounds on occasion

Job Qualifications

  • Strong leadership and interpersonal skills
  • excellent communication abilities
  • experience in restaurant management or supervisory roles
  • knowledge of food safety and sanitation standards
  • familiarity with cash handling procedures
  • ability to manage and motivate a team
  • problem-solving and conflict resolution skills
  • commitment to guest satisfaction
  • basic proficiency with store-related technology
  • organizational and time-management skills

Job Duties

  • Ensures prompt friendly service according to company guidelines
  • leads overall activities and performance of associates on a shift-by-shift basis
  • builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven
  • ensures the immediate response and correction of all verbal guest complaints by self and staff
  • refers all verbal and written guest complaints to General Manager
  • ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation
  • enforces alcohol awareness on a shift to shift basis
  • maintains adequate departmental inventory levels
  • ensures product preparation and presentation uncompromisingly meeting company standards
  • effectively schedules associates to meet sales demands
  • maintains effective safety and security programs according to company policy and government standards
  • corrects unsafe practices or conditions
  • effectively manages restaurant organization, cleanliness, and sanitation on a shift-by-shift basis
  • performs routine maintenance and immediately informs General Manager of needed repairs
  • advises General Manager of any non-routine situations
  • communicates with other managers daily through management log and shift change meetings
  • completes all other assigned duties and responsibilities

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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