Applebee's logo

Hourly Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Employee meals 1/2 off
Closed Christmas and Thanksgiving
MEC Ins
401K - ONLY IN ILLINOIS LOCATIONS (DOES NOT INCLUDE IOWA & WISCONSIN LOCATIONS)
Flexible work schedule
Vision Insurance
Dental Insurance
Online Universities
college scholarships

Job Description

Applebee's is a well-established restaurant chain that began its journey in 1980 in Atlanta, Georgia. Founded by Bill and TJ Palmer, this company has evolved into a prominent name in the casual dining industry with nearly 2,000 locations spread across the United States and internationally. Known for delivering delicious food in a friendly neighborhood atmosphere, Applebee's has built a strong reputation for attentive service and great value, making it a popular dining destination for families and individuals alike. The company prides itself on fostering a welcoming, community-driven experience that encourages repeat visits and customer loyalty. Applebee's commitment to quality, consistency, and customer satisfaction has been a driving force behind its expansion and sustained success over the decades. The restaurant emphasizes a culture rooted in teamwork, integrity, passion for service, innovation, and a fun environment for both guests and associates. This culture is supported by a clear vision and mission statement, which guide every aspect of the operation from guest interactions to internal management practices.

The role available at Applebee's is focused on restaurant management, encompassing both operational and leadership responsibilities. The manager will oversee the day-to-day functioning of the restaurant environment to ensure prompt, friendly service that strictly adheres to company guidelines. This includes leading and motivating associates during their shifts, cultivating a team spirit based on the company’s core values, and fostering a guest-first mindset. The manager will be responsible for maintaining high standards of product quality, cleanliness, safety, and security. Scheduling and inventory control are also key facets of the role to meet sales demands while minimizing waste and operational disruptions.

Beyond managing the physical environment, the role emphasizes associate performance management. The manager will assign jobs, conduct informal performance reviews, and engage in developmental conversations to help associates enhance their skills. Ensuring compliance with company policies and legal regulations is another critical area of responsibility. The manager will also be accountable for maintaining controls over company assets, including cash handling and daily paperwork reporting to the General Manager. Leadership development is encouraged, with the manager expected to act as a role model, embrace technology, and exhibit professionalism at all times. This full-time position offers a dynamic work environment with a culture of growth, learning, and guest obsession that makes Applebee’s a distinguished place to advance one’s career in the restaurant industry.

Job Requirements

  • Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis
  • Must be able to operate cash register as appropriate
  • Must be able to lift objects up to 40 pounds on occasion

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in restaurant management or supervisory roles preferred
  • Strong leadership and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of safety and sanitation standards
  • Good communication and problem-solving abilities
  • Proficiency with store-related technology and scheduling software

Job Duties

  • Manages restaurant environment ensuring prompt friendly service according to company guidelines
  • Leads overall activities and performance of associates on a shift-by-shift basis
  • Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven
  • Ensures immediate response and correction of all verbal guest complaints
  • Refers all verbal and written guest complaints to General Manager
  • Ensures guest contact as a priority utilizing a target goal of 100% table visitation
  • Enforces alcohol awareness on a shift-to-shift basis
  • Maintains adequate departmental inventory levels
  • Ensures product preparation and presentation meet company standards
  • Effectively schedules associates to meet sales demands
  • Maintains safety and security programs according to policy and government standards
  • Corrects unsafe practices or conditions
  • Manages restaurant organization, cleanliness, and sanitation on a shift-by-shift basis
  • Performs routine maintenance and reports needed repairs
  • Communicates daily with other managers
  • Completes assigned duties and responsibilities

Job Criteria

Experience

Mid Level (3-7 years)


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