Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Benefits
Bonus Pay
Pay for off duty calls
Hand sanitizers provided
Masks provided
Gloves provided
Safe environment protection from Covid-19
Job Description
Our company is a reputable hospitality establishment dedicated to providing exceptional guest experiences in a welcoming and comfortable environment. We pride ourselves on our commitment to excellence in service, maintained through well-trained personnel and efficient operational procedures. As a leading business in the hotel industry, we emphasize professionalism, customer satisfaction, and team collaboration to ensure that each guest's stay is memorable, comfortable, and positive. Our hotel maintains a strong reputation for quality service and a friendly atmosphere that both guests and employees appreciate. We are currently seeking a qualified Front Office Supervisor to join our dynamic team and contribute to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 months of previous experience in customer service, front desk service, or related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or front desk service
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Job Duties
- Customer service
- Train at least one shift, cross-train and retrain all front office personnel
- Evaluate the job performance of each front-office employee
- Participate in the selection of front office personnel
- Ensure that employees are attentive, friendly, helpful, and courteous to guests, managers, and other employees
- Resolve guest problems quickly, efficiently, and courteously
- Help hotel manager in front desk scheduling
- Monitor that front desk staff take breaks and give breaks appropriately
- Cover front desk shifts when necessary to reduce payroll and overtime costs
- Enforce proper uniform standards
- Maintain communication with hotel management, housekeeping, and maintenance
- Maintain master key control
- Verify accurate room status information maintenance and communication
- Review and complete credit limit reports
- Check cashiers in and out and verify banks and deposits daily
- Enforce cash handling, check-cashing, and credit policies
- Conduct scheduled meetings of front office personnel
- Maximize room revenue and occupancy through daily status review and local events calendar monitoring
- Monitor high-balance guests and take appropriate action
- Manage VIP guests’ special requests
- Maintain pars of front office and stationery supplies
- Review daily front office work and activity reports
- Review front office log book and guest feedback forms
- Perform other duties as assigned by management
Job Location
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