Hotel Valet Captain - Marriott Singer Island

Towne Park is a dedicated hospitality services company renowned for its commitment to delivering exceptional guest experiences within the parking and valet services industry. With a legacy of enhancing the impressions and convenience of millions of patients, visitors, and guests across diverse venues, Towne Park epitomizes a culture of compassionate service and operational excellence. The company's core philosophy centers on creating smiles and memorable experiences by extending empathetic, responsive, and professional assistance to guests, clients, and team members alike. As a recognized leader in hospitality-based parking management, Towne Park operates across numerous locations, delivering tailored solutions that meet the unique demands of hospitals, hotels, airports, and entertainment venues.

The Guest Service Captain role at Towne Park is a pivotal position that orchestrates the entire service experience for hotel guests, acting as both a frontline service ambassador and a key operational coordinator under the guidance of an Account Manager. This position demands a unique blend of hospitality skills, leadership, and hands-on service delivery, ensuring that Towne Park's high standards of guest satisfaction are consistently achieved or exceeded. The Guest Service Captain actively collaborates with coworkers to maintain seamless valet operations, greeting guests promptly with a friendly demeanor, assisting with vehicle parking and retrieval, and managing guest inquiries and requests with professionalism and care.

Compensation for this opportunity includes an hourly base pay of $12, supplemented by tips ranging from $5 to $10 per hour, reflecting the role's customer-facing nature and service excellence opportunities. The position requires flexible AM/PM availability to cater to guest needs effectively. Employees at Towne Park benefit from an inclusive package that offers access to accident, critical illness, hospital indemnity insurance, telemedicine services, and participation in the company's 401k retirement savings plan, contingent upon meeting eligibility criteria.

In this role, the Guest Service Captain provides vital support and acts as a trusted point of contact in the absence of the Account Manager, capable of making critical judgment calls during urgent situations while delegating or escalating less pressing matters as appropriate. Key responsibilities involve not only direct guest service but also coordination of team efforts, scheduling assistance, revenue reconciliation, and administrative duties that keep operations running smoothly. This role is not managerial but requires leadership attributes, including appointing team members to routine or special tasks, promoting teamwork, and exemplifying Towne Park's philosophy of "Aggressive Hospitality." Additionally, the Guest Service Captain ensures compliance with safety protocols, including wheelchair safety standards and confidentiality regulations aligned with HIPAA.

Towne Park values candidates with valet experience, strong communication skills, and the ability to drive manual transmission vehicles safely and attentively. A high school diploma or GED is required, alongside the ability to pass background checks and drug screening. The job frequently involves physical demands such as lifting up to 100 pounds, working outdoors in various weather conditions, and multitasking in a fast-paced environment that prioritizes customer service excellence and operational efficiency. The position is ideal for individuals passionate about hospitality, meticulous in operational detail, and eager to create genuine impacts through daily positive guest interactions.