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Towne Park logo

Hotel Valet Captain - Marriott Singer Island

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $12.00
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Work Schedule

Flexible
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a dedicated hospitality services company renowned for its commitment to delivering exceptional guest experiences within the parking and valet services industry. With a legacy of enhancing the impressions and convenience of millions of patients, visitors, and guests across diverse venues, Towne Park epitomizes a culture of compassionate service and operational excellence. The company's core philosophy centers on creating smiles and memorable experiences by extending empathetic, responsive, and professional assistance to guests, clients, and team members alike. As a recognized leader in hospitality-based parking management, Towne Park operates across numerous locations, delivering tailored solutions that meet the unique... Show More

Job Requirements

  • High school diploma or general education degree
  • must be at least 18 years of age
  • must pass a criminal background check
  • must pass MVR check
  • must pass drug screen
  • must complete Wheelchair Safety Training course provided by Towne Park
  • six months related experience or training
  • must have a valid driver’s license and clean driving record
  • must be able to drive manual transmission
  • must be able to speak, read and write Standard English
  • must be able to read and comprehend simple instructions, short correspondence and memos
  • must be able to write simple correspondence
  • must be able to effectively present information in one-on-one and small group situations
  • must be able to apply reasoning and understanding to instructions given
  • must be able to add and subtract three digit numbers and multiply and divide with 10’s and 100’s using American money
  • must understand 24 hour and military time systems
  • must understand rates applicable to time passed

Job Qualifications

  • High school diploma or general education degree
  • must be at least 18 years of age
  • must complete the Wheelchair Safety Training course provided by Towne Park
  • six months related experience or equivalent combination of education and experience
  • must have and maintain a valid driver’s license and clean driving record
  • must be able to drive manual transmission
  • must be able to speak, read and write Standard English
  • must be able to read and comprehend simple instructions, short correspondence and memos
  • must be able to write simple correspondence
  • must be able to effectively present information in one-on-one and small group situations
  • must be able to apply reasoning and understanding to carry out instructions given in written, oral or diagram form
  • must be able to add and subtract three digit numbers and multiply and divide with 10’s and 100’s using American money
  • must understand 24 hour and military time systems
  • must clearly understand rates applicable to time passed

Job Duties

  • Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
  • acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
  • participates in “The Show” and delivers “Aggressive Hospitality” to guests
  • addresses guests using the appropriate greeting for the site
  • opens all vehicle and hotel doors for guests
  • checks in arriving guests and explains vehicle parking and retrieval procedures
  • parks and retrieves vehicles while driving slowly and cautiously
  • maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
  • uses proper phone etiquette
  • posts up in appropriate areas when not assisting guests or completing other tasks
  • conducts effective room presentations when providing bell services
  • assists with the delivery and pick up of items to guest rooms
  • assists guests with directions, taxis, reservations and other inquiries
  • maintains detailed knowledge of client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
  • promotes a teamwork philosophy through leading by example and effective communication skills
  • leads the work group in delivering high levels of guest service
  • appoints fellow associates to certain routine roles
  • assigns coworkers to non-ordinary roles at the direction of the Account Manager
  • reduces staff during the work shift using an approved method
  • issues claim checks after receiving vehicle keys and collects claim checks prior to issuing keys
  • completes ticket information accurately including surveys and receipts
  • secures keys on belt clip or locked key box
  • ensures staff do not provide lift services but assist with hand assistance
  • checks wheelchairs for safe operation and cleanliness
  • protects guest confidentiality and maintains security of financial and identifying information
  • assists Account Manager with work schedules
  • notifies associates of schedule changes or openings
  • identifies and collects revenue for all vehicles
  • completes accurate cash drop slips and envelopes
  • completes shift reports and paperwork
  • reconciles revenue and tickets at the end of shift

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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