Hotel Valet Captain - Diplomat Beach Resort & Spa

Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences. Specializing in valet parking and guest services, Towne Park operates at the intersection of hospitality and transportation, serving a diverse clientele that includes hotels, hospitals, and other venues. With a strong commitment to creating smiles and making a positive impact on millions of guests, patients, and visitors each year, Towne Park offers a work environment where employees are valued, and their contributions make a real difference. Established as a respected player in the hospitality industry, Towne Park focuses on fostering a culture of service excellence, professionalism, and team collaboration. The company invests in training and development programs to empower their associates to exceed service standards while ensuring safety and efficiency in all operations.

The Guest Service Captain at Towne Park plays an essential role in orchestrating the service experience for hotel guests, ensuring that the site’s high service standards are not only met but surpassed. This position serves as a critical link between the Account Manager and the frontline team, providing leadership and guidance in the manager's absence. Although this role is not a management position, the Guest Service Captain is entrusted with handling urgent and critical incidents with sound judgment and expedience. They manage coordination and administrative duties alongside daily operational tasks to maintain smooth workflow and guest satisfaction.

This hourly role offers a competitive base pay of $14 per hour, supplemented by an additional $5 to $10 per hour in tips, offering an attractive earning opportunity. The work schedule is flexible, with shifts that may include mornings, afternoons, or evenings, catering to the dynamic hospitality environment. The Guest Service Captain interacts directly with guests, ensuring a warm welcome, timely valet services, and assistance with inquiries while maintaining a professional demeanor at all times. Responsibilities also include vehicle handling, key management, staff coordination, and assisting the Account Manager with scheduling and revenue reporting.

Working at Towne Park means more than just clocking in; it means delivering "Aggressive Hospitality" through a friendly, energetic, and professional approach known as "The Show." The Guest Service Captain is expected to master these service philosophies, fostering a collaborative and supportive team environment that drives exceptional guest experiences. This role is ideal for individuals with keen attention to detail, excellent communication skills, the ability to multitask under pressure, and a passion for hospitality. Additionally, Towne Park provides benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and access to a 401k retirement plan, contingent on employment status.

Towne Park is committed to equal opportunity employment and provides reasonable accommodations to enable individuals with disabilities to perform essential functions. The job's physical demands require stamina and the ability to work outdoors in various weather conditions. This hands-on role includes standing, walking, lifting up to 100 pounds occasionally, and operating vehicles safely, including manual transmission vehicles. Towne Park advocates a safe and secure working environment by adhering to confidentiality policies under HIPPA, emphasizing guest privacy and data protection. For motivated candidates who thrive in a fast-paced hospitality setting and seek to make a meaningful impact each day, the Guest Service Captain position offers a rewarding and engaging career path.