Hotel Valet Attendant - PM Shifts - Hourly + Tips = $21-$23/HR Potential - Gaylord Palms Resort

Towne Park is a renowned hospitality services company dedicated to delivering exceptional experiences that create smiles every day. Established with a commitment to excellence, Towne Park specializes in providing superior parking and guest services primarily focused on healthcare facilities, hospitality venues, and various commercial locations. The company prides itself on facilitating positive interactions, easing patient and visitor anxieties, and making every guest feel genuinely cared for. With a broad presence that serves millions of patients, visitors, and guests annually, Towne Park has cultivated an environment where employees don't merely perform duties but truly make an impact. Working at Towne Park offers more than just employment; it provides a meaningful career path that fosters personal growth, teamwork, and a culture of kindness and professionalism.

The Guest Service Associate at Towne Park plays a vital role in upholding these core values by ensuring that every guest interaction is marked by friendliness, attentiveness, and efficiency. This position requires delivering high-quality hospitality services including parking and retrieving vehicles safely, assisting guests with their luggage, and providing information or support that enhances the overall guest experience. The role demands excellent interpersonal skills since the associate is often the first point of contact for guests and a key contributor to their initial and lasting impressions of the establishment.

Specifically, the Guest Service Associate is responsible for maintaining a courteous and professional demeanor, greeting guests warmly and personally, and assisting with bell service duties where applicable. Skillful vehicle handling is essential, as the associate must park and retrieve cars cautiously while adhering to safety protocols. Additional duties include explaining parking policies, issuing claim checks accurately, and handling the collection of revenue related to parking services. The associate also supports guest inquiries, from providing directions and arranging transportation to delivering messages and amenities. This diverse set of responsibilities requires a well-rounded individual who is adaptable, proactive, and customer-focused.

The position offers an hourly base pay of $10.98 along with tips ranging from $10 to $12 per hour, reflecting Towne Park's commitment to fair and competitive compensation. Working primarily PM shifts, associates also have access to various benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and participation in a 401(k) retirement savings plan. Towne Park values inclusivity and provides reasonable accommodations for individuals with disabilities to ensure everyone can perform their essential functions successfully.

Candidates looking to embark on a rewarding hospitality career with Towne Park will find that this role not only provides steady income and benefits but also the opportunity to make a real difference in the lives of thousands of guests daily. The work environment typically involves extended periods outdoors, requiring physical stamina and comfort with varying weather conditions. Additionally, associates may occasionally travel up to 5% of the time as part of their job duties. Overall, this role is ideal for individuals with a passion for customer service, a strong work ethic, and a genuine desire to enhance the guest experience through attentive and respectful service.