Hotel Valet Attendant - PM Shifts - Hourly + Tips = $19-$21/HR Potential - Walt Disney World's Co...
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a well-established company specializing in premier parking management services, providing exceptional guest experiences through attentive, friendly, and efficient hospitality. Recognized for its commitment to quality and customer satisfaction, Towne Park operates in numerous locations, delivering professional valet parking services and guest assistance. The company fosters a supportive work environment that values professionalism, consistency, and safety, ensuring guests receive top-tier service throughout their visits. Towne Park is dedicated to offering competitive and fair compensation, along with benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. While the company offers both seasonal and permanent roles, it's important to note that seasonal and temporary positions may not be eligible for all benefits. The company culture emphasizes respect, teamwork, and dedication to guest satisfaction, making it an excellent employer for individuals seeking a dynamic and customer-focused workplace.
The Guest Service Associate role at Towne Park is designed for individuals who thrive in interactive environments and possess a passion for customer service. This role involves delivering a memorable hospitality experience by greeting guests warmly, parking and retrieving vehicles safely, and assisting with luggage and other services as needed. The position offers an hourly base pay starting at $10.98 plus an additional $8 to $10 per hour in tips, reflecting the value placed on both skill and guest engagement. The work schedule includes morning and evening shifts, requiring flexibility and commitment. Key responsibilities revolve around maintaining a professional and friendly demeanor, ensuring guests feel welcomed and attended to from arrival through departure.
In this role, associates will engage guests with courtesy and professionalism, use guest last names during interactions, and assist with various requests such as directions, reservations, luggage handling, and information about local attractions. The position demands adherence to operational procedures including issuing claim checks, completing parking ticket information accurately, and carefully managing vehicle safety. Physical demands include the ability to lift objects up to 100 pounds occasionally, work outdoors in varying weather conditions, and perform activities such as walking, standing, and sometimes running. Towne Park provides reasonable accommodations for individuals with disabilities to perform essential functions. This role is ideal for candidates who enjoy active work environments and have possession of a valid driver’s license. Overall, the Guest Service Associate position at Towne Park offers an excellent opportunity to develop hospitality skills and work within a respected company recognized for its commitment to employee welfare and exemplary guest service.
The Guest Service Associate role at Towne Park is designed for individuals who thrive in interactive environments and possess a passion for customer service. This role involves delivering a memorable hospitality experience by greeting guests warmly, parking and retrieving vehicles safely, and assisting with luggage and other services as needed. The position offers an hourly base pay starting at $10.98 plus an additional $8 to $10 per hour in tips, reflecting the value placed on both skill and guest engagement. The work schedule includes morning and evening shifts, requiring flexibility and commitment. Key responsibilities revolve around maintaining a professional and friendly demeanor, ensuring guests feel welcomed and attended to from arrival through departure.
In this role, associates will engage guests with courtesy and professionalism, use guest last names during interactions, and assist with various requests such as directions, reservations, luggage handling, and information about local attractions. The position demands adherence to operational procedures including issuing claim checks, completing parking ticket information accurately, and carefully managing vehicle safety. Physical demands include the ability to lift objects up to 100 pounds occasionally, work outdoors in varying weather conditions, and perform activities such as walking, standing, and sometimes running. Towne Park provides reasonable accommodations for individuals with disabilities to perform essential functions. This role is ideal for candidates who enjoy active work environments and have possession of a valid driver’s license. Overall, the Guest Service Associate position at Towne Park offers an excellent opportunity to develop hospitality skills and work within a respected company recognized for its commitment to employee welfare and exemplary guest service.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- One month related experience and or training or equivalent combination of education and experience
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- One month related experience and or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant friendly and professional demeanor with all guests coworkers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions taxis reservations and other inquiries
- Provide guests with information about outlets meeting rooms and or amenities of the facility as well as main attractions in the area
- Deliver messages items and or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag guest folio location of vehicle damage survey and claim check receipt from all vehicles taken into the valet system
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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