Hotel Valet Attendant - Hourly + Tips - Gaylord Palms Resort

Towne Park is a leading hospitality services company dedicated to creating exceptional customer experiences through its parking and guest service operations. Established with a mission to deliver smiles and memorable moments, Towne Park prides itself on providing compassionate and professional services to millions of patients, visitors, and guests across various locations. With a strong emphasis on courteous service and operational excellence, Towne Park aims to make a positive impact on every individual's day, whether by easing anxieties, providing helpful assistance, or simply creating a welcoming environment.

Towne Park operates with an employee-first philosophy, recognizing that a fulfilling career goes beyond just a job. Employees at Towne Park engage in meaningful work that contributes to both personal growth and positive community interactions. The company offers competitive compensation, a supportive work culture, and opportunities for employees to grow within the hospitality industry. Towne Park encourages its team members to bring their best selves to work every day, fostering a culture of respect, teamwork, and excellence.

The role of Guest Service Associate at Towne Park is pivotal in upholding the company’s reputation for outstanding hospitality. This position is designed for individuals who are passionate about offering attentive, friendly, and efficient service to guests. The Guest Service Associate is responsible for parking and retrieving vehicles in a safe, prompt manner while ensuring guests feel valued through personalized service such as assisting with luggage and answering inquiries. This role requires a professional demeanor, excellent communication skills, and a genuine desire to make every guest’s experience enjoyable and stress-free.

Guest Service Associates are often the first and last point of contact for visitors, making their role essential in creating lasting positive impressions. They greet guests warmly, use polite salutations, and provide detailed information about parking procedures, local attractions, and facility amenities. The role also involves operational tasks like issuing claim checks, conducting damage surveys, and managing guest vehicular movements with care. All activities are performed with safety and customer satisfaction as top priorities.

Towne Park values reliability and professionalism in its associates and offers a work schedule that includes both AM and PM shifts, accommodating different availability needs. Compensation reflects a commitment to fairness, with a base hourly rate supplemented by tips. In addition, the company provides benefits packages for eligible employees, including accident insurance, critical illness coverage, hospital indemnity, telemedicine services, and a 401k retirement savings plan. These benefits demonstrate Towne Park’s dedication to the well-being and financial security of its employees.

The job of Guest Service Associate is physically engaging and requires individuals to be comfortable working outdoors in various weather conditions, performing duties that involve standing, walking, lifting, and sometimes running. Towne Park promotes an inclusive work environment where reasonable accommodations are made for employees with disabilities to perform all essential functions, aligning with its commitment to equal opportunity employment.

Overall, working as a Guest Service Associate at Towne Park means joining a company that prioritizes making a difference in guests’ lives and fosters a rewarding, collaborative workplace for its team members. It’s an excellent opportunity for those seeking to develop skills in customer service and hospitality within a dynamic and supportive company that values its people and the communities it serves.