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Hotel Valet Attendant - Hourly + Tips - Downtown Milwaukee Hotels

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Range $8.00 - $10.00
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Work Schedule

Day Shifts
Split Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan

Job Description

Towne Park is a prominent hospitality services company dedicated to enhancing guest experiences through exceptional service and care. With a focus on creating smiles and memorable moments for its customers, Towne Park operates in sectors like parking management and valet services across various locations. The company is committed not only to delivering top-notch hospitality but also to fostering a workplace where employees can make a meaningful impact every day. It prides itself on a culture that values every interaction, ensuring that guests, patients, visitors, and clients receive compassionate and efficient assistance. At Towne Park, employees are encouraged to contribute positively, whether by easing the concerns of a patient and their family, providing a warm welcome to visitors in new cities, or supporting fellow teammates in their roles. This approach underlines Towne Park’s belief that every smile is a sign of their success and a motivation for continued excellence.

The role of Guest Service Associate at Towne Park is a dynamic position integral to the company’s commitment to superior hospitality services. Candidates for this position can expect a schedule that includes morning and evening shifts, with compensation ranging between $8 and $10 per hour plus $5 to $10 in hourly tips, reflecting the importance placed on both skill and customer interaction. The Guest Service Associate acts as the face of Towne Park, responsible for delivering attentive, friendly, and efficient service to guests arriving at or departing from hospitality locations. Key responsibilities include parking and retrieving guest vehicles safely, assisting with luggage services, and guiding guests with information about the facility and local attractions. The role demands professionalism, a courteous demeanor, and an ability to multitask in a fast-paced environment.

Employees at Towne Park gain valuable experience in customer service within the hospitality industry, developing skills in communication, problem-solving, and operational procedures related to parking and valet services. The company offers benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan for eligible employees. These offerings demonstrate Towne Park’s dedication to supporting the well-being and future financial security of its team members. Additionally, the position is well suited for individuals who enjoy interacting with diverse groups of people and who take pride in making a positive difference in others’ experiences. The physical demands and working conditions reflect the outdoor, active nature of the job, requiring good physical stamina and the ability to perform tasks that ensure guest satisfaction and safety. Towne Park values candidates who bring a warm, engaging personality and a commitment to upholding the brand’s reputation for quality service.

Job Requirements

  • High school diploma or GED
  • Valid driver’s license for the state of work or within commutable distance
  • Minimum one month related experience and/or training or equivalent education and experience
  • Basic knowledge of customer and personal service principles
  • Ability to read and write in English
  • Ability to comprehend simple instructions and memos
  • Ability to write simple correspondence
  • Strong interpersonal communication skills
  • Basic math skills including addition, subtraction, multiplication and division
  • Understanding of 24 hour and military time systems
  • Capability to understand applicable rates for services
  • Ability to perform parallel parking
  • Physical ability to lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
  • Comfortable working outdoors in varying weather conditions
  • Must be able to stand or sit for extended periods
  • Willingness to work AM/PM shifts

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state
  • One month related experience and/or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Duties

  • Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledge and greet guests within five feet with a professional and friendly demeanor
  • Use guest last names during interactions
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Post up in designated areas when not completing tasks
  • Park and retrieve vehicles while driving slowly and cautiously
  • Assist guests with bell services and luggage storage as needed
  • Open all vehicle and hotel doors for guests
  • Assist guests with directions, taxis, reservations and other inquiries
  • Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Deliver messages, items and/or guest amenities as requested
  • Shuttle guests to appropriate places that are approved by the location
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Issue claim checks only after receiving vehicle keys
  • Collect claim checks from all guests prior to issuing keys
  • Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently complete location on all key tags after parking vehicle
  • Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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