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Hotel Valet Attendant - Hourly + Tips = $21-$23/HR Potential - Ritz-Carlton Grande Lakes
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Flexible
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider in the hospitality parking services industry, known for its commitment to exceptional guest experiences and high-quality valet and parking solutions. Established with a focus on delivering attentive, friendly, and efficient customer service, Towne Park operates parking facilities across various locations, including hotels, event venues, and commercial properties. The company prides itself on fostering a customer-centric environment where professionalism and guest satisfaction are paramount. Towne Park offers competitive compensation and a supportive workplace culture that promotes career growth and employee well-being.
The role of Guest Service Associate at Towne Park is critical in ensu... Show More
The role of Guest Service Associate at Towne Park is critical in ensu... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the applicable state or commutable distance
- One month of related experience and/or training or equivalent combination of education and experience
- Ability to read, write, and comprehend standard English
- Ability to perform basic math operations including addition, subtraction, multiplication, and division
- Physical ability to exert up to 100 pounds occasionally and 50 pounds frequently
- Ability to work outdoors in various weather conditions
- Ability to communicate effectively with guests and team members
- Ability to follow established procedures and safety protocols
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state or within commutable distance
- One month related experience and/or training, or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three-digit numbers and multiply and divide with 10’s and 100’s
- Ability to perform these operations using units of American money
- Ability to understand 24-hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly, and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations, and other inquiries
- Provide guests with information about outlets, meeting rooms, amenities, and local attractions
- Deliver messages, items, and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks after receiving vehicle keys and collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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