Hotel Valet Attendant - Hotel Distil and Moxy Louisville

Towne Park is a leading hospitality services company dedicated to enhancing the guest experience by delivering exceptional service and creating memorable moments. With a commitment to providing compassionate and attentive care, Towne Park serves millions of patients, visitors, and guests annually, positioning itself as more than just an employer but as a place where employees can truly make a positive impact. The company fosters an inclusive and rewarding workplace where every team member is empowered to contribute to a welcoming atmosphere and to brighten the days of clients and colleagues alike. Towne Park's culture thrives on creating smiles and meaningful interactions that extend beyond the basic responsibilities of the job, emphasizing a heart-centered approach to hospitality that benefits guests and employees alike.

The Guest Service Associate role at Towne Park is an essential position responsible for ensuring that guests receive high-quality hospitality services from the moment they arrive until their departure. This role involves parking and retrieving vehicles safely and efficiently, assisting guests with their luggage, and providing helpful information about the facility and local area attractions. Guest Service Associates are trained to maintain a pleasant, professional demeanor at all times, acknowledging guests respectfully by using their last names and ensuring each interaction is personalized. Employees in this role will also be tasked with explaining parking rates, managing ticket information, and processing payments accurately. The position requires a balance of customer service skills, operational know-how, and physical capabilities to meet the demands of the job.

Towne Park offers competitive hourly compensation ranging from $10 to $11 per hour plus an additional $5 to $10 per hour in tips, ensuring employees are rewarded fairly based on their skills, experience, and the specific location of employment. The work schedule for this role includes variable shift times with AM and PM options, providing a flexible environment for diverse scheduling needs. Benefits for eligible employees include access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and enrollment in a 401k retirement savings plan. These benefits, subject to employment classification and tenure, underscore Towne Park's dedication to the well-being and future security of its team members.

This role is perfectly suited for individuals who enjoy working outdoors, engaging with diverse guests, and performing physically active duties that combine service and operational responsibilities. Physical demands include the ability to stand or sit for extended periods, handle luggage, open vehicle and hotel doors, and occasionally exert force up to 100 pounds when moving objects. The working environment is primarily outdoors, exposing employees to various weather conditions, requiring resilience and adaptability. This job also demands excellent communication skills in standard English, basic mathematical ability for managing payments and tickets, and strong knowledge of customer service principles.

Towne Park is a company where every day brings new opportunities to create positive experiences and where every employee is valued as an integral part of the team. Joining as a Guest Service Associate means becoming part of a dynamic company committed to delivering smiles and exceptional hospitality care, making it a fulfilling career choice for those passionate about guest service and hospitality operations.