Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $9.00
Work Schedule
Day Shifts
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company specializing in providing exceptional parking and guest services. With a strong presence across numerous locations, Towne Park is committed to delivering high-quality hospitality experiences to its customers while maintaining a safe, efficient, and customer-focused environment. Known for its dedication to customer satisfaction and operational excellence, Towne Park endeavors to create a welcoming atmosphere for both guests and employees alike. The company values integrity, respect, and professionalism, ensuring that every interaction reflects their core mission of making parking an effortless and positive aspect of the guest experience.
The position of Guest Service Associate at Towne Park involves direct interaction with guests to provide outstanding hospitality services. This role is integral to creating a memorable and positive first impression for guests, handling key responsibilities such as parking and retrieving guest vehicles safely, assisting with luggage, and delivering a friendly and professional demeanor at all times. Working in a dynamic environment that may include AM and PM shift schedules, the Guest Service Associate is expected to maintain high standards of customer service, adhere to safety procedures, and effectively manage vehicle and guest information. The compensation package includes a base hourly pay of $9 plus tips ranging from $5 to $10 per hour, reflecting Towne Park’s commitment to competitive and fair remuneration based on experience, skills, and location.
The Guest Service Associate must greet guests warmly, using proper etiquette and personalized interaction by addressing guests by their last names when possible. This role requires multitasking with duties spanning from vehicle parking to guest assistance, including providing directions, facilitating taxis or reservations, delivering guest items, and explaining parking procedures clearly. Additionally, associates are responsible for the accurate handling of vehicle claim checks, billing, and maintaining records related to valet services. A thorough knowledge of parking rates, vehicle retrieval processes, and ticketing accuracy is essential for success.
Flexibility, attentiveness, and the ability to work outdoors in varying weather conditions—including extreme heat and cold—are crucial, as the job often requires standing or walking for extended periods. Physical demands include lifting up to 100 pounds occasionally, stooping, kneeling, and climbing stairs. Towne Park supports employees through benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, with eligibility depending on job classification and tenure. Reasonable accommodations are provided to enable employees with disabilities to perform all essential functions effectively.
Overall, the Guest Service Associate role at Towne Park offers a rewarding opportunity for individuals who thrive in a fast-paced, customer-focused environment, possess strong interpersonal and operational skills, and value teamwork and safety. This position is ideal for those seeking a flexible work schedule, competitive pay including tips, and the chance to be part of a respected company dedicated to quality service and employee growth.
The position of Guest Service Associate at Towne Park involves direct interaction with guests to provide outstanding hospitality services. This role is integral to creating a memorable and positive first impression for guests, handling key responsibilities such as parking and retrieving guest vehicles safely, assisting with luggage, and delivering a friendly and professional demeanor at all times. Working in a dynamic environment that may include AM and PM shift schedules, the Guest Service Associate is expected to maintain high standards of customer service, adhere to safety procedures, and effectively manage vehicle and guest information. The compensation package includes a base hourly pay of $9 plus tips ranging from $5 to $10 per hour, reflecting Towne Park’s commitment to competitive and fair remuneration based on experience, skills, and location.
The Guest Service Associate must greet guests warmly, using proper etiquette and personalized interaction by addressing guests by their last names when possible. This role requires multitasking with duties spanning from vehicle parking to guest assistance, including providing directions, facilitating taxis or reservations, delivering guest items, and explaining parking procedures clearly. Additionally, associates are responsible for the accurate handling of vehicle claim checks, billing, and maintaining records related to valet services. A thorough knowledge of parking rates, vehicle retrieval processes, and ticketing accuracy is essential for success.
Flexibility, attentiveness, and the ability to work outdoors in varying weather conditions—including extreme heat and cold—are crucial, as the job often requires standing or walking for extended periods. Physical demands include lifting up to 100 pounds occasionally, stooping, kneeling, and climbing stairs. Towne Park supports employees through benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, with eligibility depending on job classification and tenure. Reasonable accommodations are provided to enable employees with disabilities to perform all essential functions effectively.
Overall, the Guest Service Associate role at Towne Park offers a rewarding opportunity for individuals who thrive in a fast-paced, customer-focused environment, possess strong interpersonal and operational skills, and value teamwork and safety. This position is ideal for those seeking a flexible work schedule, competitive pay including tips, and the chance to be part of a respected company dedicated to quality service and employee growth.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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