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Hotel Valet Attendant: Daily Cash Tips ($13-$15/hr avg!) - Fairmount Austin (Afternoon/Evening availability required)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $9.50 - $13.00
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan

Job Description

Towne Park is a renowned hospitality services company dedicated to creating exceptional and memorable experiences for its guests, clients, and employees. Established as a leader in the hospitality industry, Towne Park offers a wide range of services primarily centered around parking, valet, and guest service operations at various venues including hospitals, hotels, and event spaces. The company is deeply committed to providing compassionate, professional, and friendly service that positively impacts millions of patients, visitors, and guests annually. Towne Park’s core value is to create smiles through service excellence, ensuring that every interaction leaves a lasting impression.

Working at Towne Park is more than just a job; it is an opportunity to make a meaningful impact every day. Employees are empowered to brighten someone’s day, whether by easing the anxiety of a hospital patient and their family, assisting visitors in a new city, or supporting colleagues in delivering outstanding service. Towne Park encourages a culture of empathy, professionalism, and teamwork, making it a rewarding place to build a career.

The role of Guest Service Associate at Towne Park is crucial in delivering this exceptional guest experience. The position involves providing attentive, friendly, and efficient hospitality services. Guest Service Associates are responsible for safely parking and retrieving guest vehicles, assisting with luggage and bell services, and offering helpful information about the facility and local area to ensure guests feel welcomed and valued. This role demands strong communication skills, a pleasant and professional demeanor, and the ability to work flexibly during afternoon and evening shifts.

Towne Park offers competitive and fair compensation that reflects the skills and experience of the candidate. The hourly wage ranges from $9.50 to $13, with additional tipping opportunities ranging from $14 to $16 per hour. There is a flexible scheduling arrangement that accommodates various availability and lifestyle needs. Benefits include access to accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan. These benefits are contingent on employment classification, length of service, and hours worked.

This position is physically demanding and requires the ability to perform tasks such as walking, standing for long periods, occasional running, lifting weights of up to 100 pounds, and working outdoors in variable weather conditions. Towne Park prioritizes safety and provides accommodations for individuals with disabilities where necessary. Work is conducted both independently and as part of a team following clear operational guidelines and protocols.

Joining Towne Park as a Guest Service Associate means embarking on a career path with a company that values integrity, care, and community impact. Employees have the chance to grow professionally within a supportive and dynamic organization. Whether experienced or new to hospitality, those who thrive in an environment emphasizing service, respect, and teamwork will find Towne Park a fulfilling and stable employer. This role is an excellent opportunity for individuals who enjoy interacting with people, providing excellent service, and working in an active, outdoor setting. Towne Park’s commitment to its employees is reflected in its comprehensive compensation and benefits packages, professional development opportunities, and a collaborative workplace culture where every team member’s contribution helps create smiles and positive experiences daily.

Job Requirements

  • high school diploma or general education degree (GED)
  • valid driver’s license for the state you are applying to work or within a commutable distance
  • one month related experience and/or training or equivalent combination of education and experience
  • ability to read and write standard English
  • ability to perform basic mathematical operations
  • physical ability to perform duties including walking, standing, lifting up to 100 pounds, and working outdoors in varying weather conditions
  • willingness to work flexible afternoon/evening shifts
  • ability to follow established procedures and instructions
  • strong interpersonal and communication skills

Job Qualifications

  • high school diploma or general education degree (GED)
  • must hold a valid driver’s license for the state you are applying to work or within a commutable distance
  • one (1) month related experience and/or training or equivalent combination of education and experience
  • knowledge of principles and processes for providing customer and personal services
  • ability to read and write standard English
  • ability to read and comprehend simple instructions, short correspondence and memos
  • ability to write simple correspondence
  • ability to effectively present information in one-on-one and small group situations
  • ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • ability to perform these operations using units of American money
  • ability to understand 24 hour and military time systems
  • ability to understand rates applicable to time passed
  • ability to operate a manual transmission is highly desirable
  • ability to perform parallel parking

Job Duties

  • maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
  • acknowledges and greets guests within five feet with a professional and friendly demeanor
  • uses guest last names during interactions
  • uses salutation of the day and welcomes guests to the location
  • practices proper Towne Park phone etiquette
  • posts up in designated areas when not completing tasks
  • parks and retrieves vehicles while driving slowly and cautiously
  • assists guests with bell services and luggage storage as needed
  • opens all vehicle and hotel doors for guests
  • assists guests with directions, taxis, reservations and other inquiries
  • provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • delivers messages, items and/or guest amenities as requested
  • shuttles guests to appropriate places that are approved by the location
  • explains parking rates and retrieval procedures to guests upon arrival
  • issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • consistently completes location on all key tags after parking vehicle
  • calculates and collects revenue for vehicles when needed

Job Criteria

Experience

No experience required


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