Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $18.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
On-site fitness center
Employee assistance program
Job Description
Northern Quest Resort and Casino is a premier hospitality and gaming destination operated by the Kalispel Tribe of Indians, located in Washington state. Known for its AAA 4 Diamond and Forbes 4 Star ratings, Northern Quest offers a luxurious resort experience combining gaming excitement, fine dining, modern accommodations, and exceptional guest services. As a property deeply rooted in community values and cultural respect, Northern Quest continuously strives to maintain high standards of excellence that ensure a superior guest experience. This distinguished resort plays an important role in both the leisure and business travel sectors, providing an elegant atmosphere and a diverse range of amenities. Employment opportunities at Northern Quest are crafted around delivering service excellence in a dynamic, vibrant environment that promotes professional growth and cultural inclusivity.
The role of a Valet at Northern Quest Resort and Casino is integral to the guest experience, acting as the first and last point of contact for guests arriving and departing from the resort. This position demands exceptional customer service skills aligned with the high standards reflective of a 4 Diamond and 4 Star property. Valets are responsible for welcoming guests with warmth and professionalism, facilitating smooth and safe vehicle handling, maintaining organization of the driveway area, and ensuring adherence to all safety protocols and resort policies. The position requires constant communication and teamwork with other associates to ensure seamless operations that meet the expectations of both the guests and the resort. The Valet role goes beyond vehicle parking and retrieval; it is about enhancing the overall guest experience through attentive, courteous, and efficient service from arrival to departure. Valets must be knowledgeable about the resort’s offerings and ready to assist guests with inquiries and support beyond their primary responsibilities. This customer-facing position requires physical stamina, excellent interpersonal skills, and a proactive approach to safety and problem-solving. The employment type is typically full-time or part-time with shift flexibility including nights, weekends, and holidays to accommodate the resort’s operational hours. Northern Quest Resort and Casino also emphasizes compliance with tribal regulations, company policies, and gaming licenses, reflecting a secure and regulated working environment. Salary information is generally competitive within the industry and reflective of experience and performance standards. Overall, the valet role is ideal for individuals looking to start or grow a career in hospitality, offering a supportive and rewarding workplace where each team member contributes directly to guest satisfaction and the resort's reputation for excellence.
The role of a Valet at Northern Quest Resort and Casino is integral to the guest experience, acting as the first and last point of contact for guests arriving and departing from the resort. This position demands exceptional customer service skills aligned with the high standards reflective of a 4 Diamond and 4 Star property. Valets are responsible for welcoming guests with warmth and professionalism, facilitating smooth and safe vehicle handling, maintaining organization of the driveway area, and ensuring adherence to all safety protocols and resort policies. The position requires constant communication and teamwork with other associates to ensure seamless operations that meet the expectations of both the guests and the resort. The Valet role goes beyond vehicle parking and retrieval; it is about enhancing the overall guest experience through attentive, courteous, and efficient service from arrival to departure. Valets must be knowledgeable about the resort’s offerings and ready to assist guests with inquiries and support beyond their primary responsibilities. This customer-facing position requires physical stamina, excellent interpersonal skills, and a proactive approach to safety and problem-solving. The employment type is typically full-time or part-time with shift flexibility including nights, weekends, and holidays to accommodate the resort’s operational hours. Northern Quest Resort and Casino also emphasizes compliance with tribal regulations, company policies, and gaming licenses, reflecting a secure and regulated working environment. Salary information is generally competitive within the industry and reflective of experience and performance standards. Overall, the valet role is ideal for individuals looking to start or grow a career in hospitality, offering a supportive and rewarding workplace where each team member contributes directly to guest satisfaction and the resort's reputation for excellence.
Job Requirements
- Ability to obtain and maintain a Kalispel Tribal Gaming License
- possession of a valid state driver’s license during shifts
- eligibility for insurance coverage by the company
- willingness and availability to work nights, weekends, and holidays
- Hepatitis A & B vaccinations required
- physical ability to stand, walk, climb, lift up to 70 pounds
- ability to work in environment with tobacco smoke, flashing lights, loud noises, and varying temperatures
- adherence to tribal and company policies
- pass background investigation and drug testing
Job Qualifications
- High school diploma or general education degree (GED) preferred
- 3 to 6 months customer service experience required
- 1 year of NQRC valet experience preferred
- experience in 4 star/4 Diamond hotel preferred
- skill in problem identification and resolution under pressure
- computer literacy including Microsoft programs and other software
- ability to drive both automatic and manual transmission vehicles
- effective verbal and written communication skills
- ability to perform basic mathematical computations
- ability to follow detailed instructions
- demonstrated interpersonal and organizational abilities
- excellent teamwork skills
Job Duties
- Ensures compliance with Kalispel Tribe of Indians-Internal Contracts and Northern Quest Policies and Procedures
- provide exceptional service to customers and employees while maintaining professionalism
- greet guests and co-workers consistently with smiles, eye contact, and verbal greetings
- maintain organization and control of the driveway area
- direct team members regarding vehicle order and bell assistance needs
- maintain constant communication with team and supervisors to ensure smooth guest arrival and departure
- assist guests entering or exiting vehicles
- open main entrance doors for guests
- follow procedures for key handling and valet ticket distribution
- park and retrieve guest vehicles as required
- record any vehicle damage upon receipt
- report any dangerous vehicles before driving
- distribute resort brochures and information
- maintain knowledge of resort services and respond to guest questions
- assist in keeping the front casino entrance clean
- responsibly care for assigned vehicles and equipment
- comply with resort safety and loss control procedures
- ensure protection of company assets
- maintain guest confidentiality
- report unsafe conditions and anticipate hazards
- report accidents or injuries promptly
- use proper interpersonal skills with guests and employees
- collaborate with team members to uphold service standards
- maintain a good attendance record
- perform additional duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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