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Hotel Tonnelle Tribute Portfolio - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hotel Tonnelle, formerly known as Hotel Indigo, is an upscale hotel situated in the vibrant New Orleans Garden District. Currently undergoing a rebranding as a Marriott Tribute, this establishment combines the charm of historic surroundings with modern amenities to create a remarkable guest experience. Conveniently located on the St. Charles Avenue streetcar line, Hotel Tonnelle provides easy access to the city's prime attractions, making it an ideal choice for travelers seeking comfort and adventure alike. The hotel boasts vibrant décor and contemporary furnishings throughout its guest rooms, which come equipped with flat-screen TVs featuring cable channels, work desks, coffee machines,... Show More
Job Requirements
- High school diploma or equivalent
- Prior hotel front desk experience
- Open and flexible availability including weekends and holidays
- Ability to work all shifts
- Valid driver’s license
- Compliance with required certifications including food handlers, alcohol awareness, CPR, and first aid
- Strong interpersonal and problem-solving skills
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Compliance with certification requirements such as food handlers, alcohol awareness, CPR, and first aid
- Strong leadership and communication skills
- Proficiency in hotel management software
- Exceptional customer service abilities
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and ensure personalized guest experiences
- Track logs, manage messages and packages efficiently
- Monitor and adjust room rates, packages, and promotions to optimize revenue
- Lead and train front desk team members to uphold service standards
- Address and resolve guest concerns and workplace issues promptly
- Ensure compliance with safety and operational protocols
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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