Hotel Supervisor - Point Place Casino Hotel

Syracuse, NY, USA|

Job Overview

Compensation

Salary

Range $42,120.00 - $50,544.00

Benefits

Paid Weekly

Variety of schedules

Paid Time Off

Tuition Assistance

Career-building professional development

discounts

Team member appreciation events

Quality healthcare

Dental benefits

401k Retirement Plan

Dealer school

Finance scholarship program

Affordable housing

Job Description

Turning Stone Enterprises is a prominent organization operating a diverse portfolio of businesses, primarily known for its flagship property, the Turning Stone Resort Casino. Recognized as the Best of New York Gaming Resort for six consecutive years, this establishment exemplifies excellence in hospitality and entertainment. Alongside this prestigious casino, Turning Stone Enterprises manages several satellite locations including the YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond the gaming industry, the organization also owns convenience stores, three 18-hole PGA-level golf courses, and a variety of other unique ventures. This expansive business environment offers a dynamic and vibrant atmosphere ideal for career growth and professional development.

The available position at Point Place Casino is for a Hotel Front Desk Supervisor, a crucial role ensuring the seamless operation of the front desk and an exceptional guest experience. This full-time opportunity offers a salary range between $42,120 and $50,544 yearly, with shifts available across all timeframes, catering to diverse scheduling needs. As a Hotel Front Desk Supervisor, you will be responsible for a broad spectrum of administrative and guest-related tasks designed to maintain efficiency and guest satisfaction. Your primary duties include coordinating team schedules to guarantee adequate front desk coverage, managing and maintaining necessary supplies, and ensuring all systems such as electronic keys, phone systems, and TV setups function correctly.

This leadership role requires a proactive approach in addressing guest concerns, resolving any issues with a friendly demeanor, and fostering effective communication among different hotel departments. You will ensure that all team members are well informed of company policies and procedures, and you will liaise closely with other hotel functions such as housekeeping, guest services, and reservations, ensuring a cohesive and high-quality guest experience. In cases where other supervisory or managerial staff are absent, you will oversee all hotel operations, including housekeeping and laundry services, thereby solidifying your position as a pivotal supervisory figure.

Further responsibilities include assisting in the preparation of group arrivals, maintaining accurate rooming lists, and ensuring rooms meet cleanliness and inspection standards before guest check-in. Collaborative work with casino hosts to manage room blocks and prioritize group reservations is essential to the role. The position demands excellent organizational skills, effective problem-solving abilities, and strong communication and leadership qualities to inspire and support your team.

Turning Stone Enterprises values team members who bring positivity and energy, are passionate about learning and growth, and thrive in a professional, guest-oriented environment. This role not only offers competitive compensation but also opportunities for advancement, comprehensive training, and a supportive workplace culture. If you are dedicated to providing memorable hospitality experiences and enjoy leading a motivated team, this position at Point Place Casino offers a rewarding career path within a renowned enterprise committed to employee success and well-being.

Job Requirements

Must have at least a 2 year college degree
Must have experience in a leadership role
Hotel front desk experience required
Must have computer experience
Must possess excellent communication and leadership skills
Ability to stand/walk for long periods of time and lift up to 31-40 pounds

Job Qualifications

Must have at least a 2 year college degree
Must have experience in a leadership role
Hotel front desk experience required
Must have computer experience
Must possess excellent communication and leadership skills
Ability to stand/walk for long periods of time and lift up to 31-40 pounds

Job Duties

Effectively schedules team members when call outs occur to ensure sufficient front desk coverage at all times
Ensures front desk team members maintain complete knowledge of and follow all enterprise and departmental policies and procedures
Maintains sufficient supply of all front desk materials and supplies
Orders all needed materials in a timely manner
Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications such as LMS, electronic keys, TV system, datamagin, and telephone system
Informs operations manager on duty of any necessary information including VIPs staying at the hotel
Ensures all areas including housekeeping and laundry attendants are working properly in the absence of other hotel supervisors or hotel manager
Interacts with guests effectively answering questions, solving problems, and handling complaints
Has a close working relationship with all other hotel functions: PBX/reservations, housekeeping, guest services, to ensure proper interaction of each area lending itself to a complete guest experience
Reviews non-zero balance report on a regular basis
Prepares hotel and group sales groups and group information prior to group arrival
Works closely with the casino hosts to make certain blocks and rooming lists are up to date
Aids in the preparation of hotel and group sales groups and group information prior to group arrival as needed
Effectively ensures that rooms have been cleaned properly and inspected
Pre-blocks bus groups and other groups with priority
Makes sure housekeeping receives rooming lists for VIPs and bus groups on day of arrival
Ensure housekeeping is aware of all no show rooms and casino sellout rooms prior to 8:00am