Hotel Stay Engineering & Technical Operations, Director

IHG Hotels & Resorts is a global hospitality company renowned for delivering True Hospitality for Good across more than 6,000 hotel destinations worldwide. As a leader in the hospitality industry, IHG combines a rich heritage with bold ambitions to grow and innovate, creating an exceptional experience for guests, owners, and employees alike. With corporate offices strategically located globally, including their Atlanta, GA office, IHG fosters a unique culture centered on belonging, inclusivity, and collaboration. Their hybrid work environment supports flexibility and balance, ensuring employees can thrive both professionally and personally. IHG offers a wide range of benefits such as paid time off, medical, dental, vision insurance, 401K, as well as perks like employee room discounts, recharge days, and volunteering opportunities. They promote a diverse and inclusive workforce where every individual is valued and encouraged to bring their whole self to work.

The role of Director, Hotel Stay Engineering & Technical Operations at IHG Hotels & Resorts is a senior leadership position accountable for the technical governance, operational stability, and architectural integrity of all Digital Guest Experience solutions on a global scale. This pivotal role ensures that hotel technology systems, such as Digital Key, Wi-Fi, and In-Room Entertainment solutions, are not only market-ready but also architecturally sound and reliable in production environments. The director will lead teams comprising engineers, localization specialists, and vendor technical resources to drive technical feasibility assessments, readiness evaluations, and operational governance. They will interface with cross-functional partners including Product, Enterprise Architecture, Information Security, and Procurement to maintain enterprise standards, manage risks, and oversee vendor performance. The role demands a strategic mindset to manage complex technical roadmaps, address regional variations in IT landscapes and regulations, and uphold the scalability and resilience of solutions deployed across diverse markets. The position requires approximately 10% travel, primarily based in Atlanta, GA with a hybrid working arrangement of three days in the office per week. The salary range for this role is $145,000 to $175,000 annually, with eligibility for bonus pay. This position represents an exceptional opportunity for seasoned professionals with deep expertise in hotel technology and digital solution delivery to make a significant impact within a global hospitality leader.