Hotel Shift Manager

Wind Creek Hospitality is a prominent hospitality company known for its dedication to providing exceptional service and creating memorable experiences in the casino-hotel industry. Operating under AAA Four Diamond standards, Wind Creek Hospitality fosters a work environment that promotes growth, accountability, and excellence. The company values diversity and adheres to policies ensuring inclusivity and equal opportunity, specifically emphasizing Native American Indian preference in hiring practices. The Montgomery location offers a vibrant, dynamic workplace where the fusion of hospitality and entertainment creates a unique environment for both guests and employees. With a firm commitment to maintaining a drug-free workspace and upholding high ethical standards, Wind Creek Hospitality stands out as a leader in the hospitality sector, blending tradition and innovation to deliver outstanding customer experiences.

The Hotel Front Office Shift Manager role at Wind Creek Hospitality's Montgomery property is a pivotal full-time position overseeing the daily operations of the front desk and front services. This role is critical in assuring that services meet and exceed AAA Four Diamond customer service standards. Scheduled typically from 2:30 pm to 11:00 pm, though subject to change depending on business needs, this position demands a proactive leader with a strong commitment to customer satisfaction and operational excellence. The Shift Manager is responsible for scheduling and supervising employees, managing payroll and paid time off authorizations, and ensuring labor costs remain within budget. This role requires active coaching, mentoring, and development of team members to foster a high-performance culture. The Shift Manager also serves as a liaison with other departments to address operational issues promptly and efficiently.

In addition to direct supervisory duties, the Hotel Front Office Shift Manager plays a hands-on role supporting check-in and check-out processes and assumes responsibility for procurement of operating supplies and equipment. Recruitment, screening of applicants, and conducting employment auditions fall under the purview of the Shift Manager, which signals the role's integral part in talent acquisition and workforce development. This position demands excellent organizational skills to conduct market research, data collection on rates and pricing, and the ability to develop competitive rate strategies using Opera hotel systems. Emphasizing safety in the workplace, this role prioritizes minimizing accidents and injuries through proactive promotion of job safety.

Success in this position requires several core competencies, including proficiency in Microsoft Word and Excel (with a required skills test), typing speed of at least 25 words per minute, and excellent written communication skills. Candidates must demonstrate a proven track record of supervisory or management success in a Four-Diamond-Caliber casino-hotel or resort hotel environment, with the ability to pass a thorough job interview and guest service audition. Additional expectations include willingness to work irregular hours, such as nights, weekends, and holidays, travel for training sessions, and the possession or ability to obtain a Tribal Gaming License. The ideal candidate thrives in a fast-paced, smoke or secondary smoke environment and epitomizes the Wind Creek Hospitality workplace values, contributing to a community where guests feel a profound sense of belonging and importance. This role offers an excellent opportunity to advance a career in hotel management with a respected leader in the hospitality industry.