Job Overview
Compensation
Hourly
Range $10.50 - $12.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
day-one medical coverage
Annual performance bonus
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a wide-reaching presence across North America. Operating 43 dynamic destinations, the company delivers premier gaming and hospitality services, including online sports betting and iCasino platforms powered by theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment not only champions a vibrant and exhilarating work environment but also embraces core values such as diversity, inclusion, and sustainability. These commitments extend beyond the company to positively impact communities, team members, vendors, and the environment.
At PENN Entertainment, workdays are fast-paced and full of excitement, reflecting the energy of the entertainment and casino industries. The company prioritizes having fun while maintaining professionalism and providing excellent guest services. Employees join a diverse and enthusiastic team that thrives on delivering memorable experiences for guests. With a focus on career growth and support, PENN Entertainment offers employees opportunities to expand their skills and advance their careers through comprehensive wellness programs and a Total Rewards package, which includes wellness initiatives designed to support financial, physical, and mental well-being.
The company provides competitive base salaries with initial placement determined by individual skills and experience. Additional benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by role. Paid time off is awarded according to local policy and increases with tenure. PENN Entertainment fosters a work environment where team members are empowered to grow, thrive, and succeed while contributing to the company’s mission of changing the face of entertainment.
The Hotel Services Representative role at PENN Entertainment is an integral position within the hospitality division. The representative supports guests throughout their hotel stay by managing reservations, facilitating check-ins and check-outs, processing payments, and attending promptly to guest needs with a friendly and professional demeanor. This role entails assisting with pool and deck duties, maintaining compliance with regulatory standards, and reporting issues to leadership. The position requires strong interpersonal skills, proficiency in Microsoft Office applications, and the ability to manage guest interactions diplomatically. Additional responsibilities may include answering phones, clerical duties, and delivering guest requests.
For those working as RV Part Attendants, the role includes managing site reservations in the RV park, handling revenue collection, performing web check-ins, and ensuring the cleanliness and readiness of the park. This function also requires routine inspections of amenities, timely reporting of maintenance issues, and strict adherence to company policies with a guest-focused approach.
Successful candidates must be at least 18 years old, possess a General Education Degree (GED) or High School Diploma, and have one to six months of related experience or training—or an equivalent mix of education and experience. Excellence in communication, strong customer service orientation, and the ability to handle high-volume periods including nights, weekends, and holidays are key to thriving in these roles. Completion of ServSafe certification is required, underscoring PENN Entertainment’s commitment to safety and quality service.
Overall, working with PENN Entertainment offers the chance to be part of a vibrant team in a fast-moving industry focused on delivering fun and memorable experiences, while also guaranteeing opportunities for personal and professional growth in a supportive and values-driven environment.
At PENN Entertainment, workdays are fast-paced and full of excitement, reflecting the energy of the entertainment and casino industries. The company prioritizes having fun while maintaining professionalism and providing excellent guest services. Employees join a diverse and enthusiastic team that thrives on delivering memorable experiences for guests. With a focus on career growth and support, PENN Entertainment offers employees opportunities to expand their skills and advance their careers through comprehensive wellness programs and a Total Rewards package, which includes wellness initiatives designed to support financial, physical, and mental well-being.
The company provides competitive base salaries with initial placement determined by individual skills and experience. Additional benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by role. Paid time off is awarded according to local policy and increases with tenure. PENN Entertainment fosters a work environment where team members are empowered to grow, thrive, and succeed while contributing to the company’s mission of changing the face of entertainment.
The Hotel Services Representative role at PENN Entertainment is an integral position within the hospitality division. The representative supports guests throughout their hotel stay by managing reservations, facilitating check-ins and check-outs, processing payments, and attending promptly to guest needs with a friendly and professional demeanor. This role entails assisting with pool and deck duties, maintaining compliance with regulatory standards, and reporting issues to leadership. The position requires strong interpersonal skills, proficiency in Microsoft Office applications, and the ability to manage guest interactions diplomatically. Additional responsibilities may include answering phones, clerical duties, and delivering guest requests.
For those working as RV Part Attendants, the role includes managing site reservations in the RV park, handling revenue collection, performing web check-ins, and ensuring the cleanliness and readiness of the park. This function also requires routine inspections of amenities, timely reporting of maintenance issues, and strict adherence to company policies with a guest-focused approach.
Successful candidates must be at least 18 years old, possess a General Education Degree (GED) or High School Diploma, and have one to six months of related experience or training—or an equivalent mix of education and experience. Excellence in communication, strong customer service orientation, and the ability to handle high-volume periods including nights, weekends, and holidays are key to thriving in these roles. Completion of ServSafe certification is required, underscoring PENN Entertainment’s commitment to safety and quality service.
Overall, working with PENN Entertainment offers the chance to be part of a vibrant team in a fast-moving industry focused on delivering fun and memorable experiences, while also guaranteeing opportunities for personal and professional growth in a supportive and values-driven environment.
Job Requirements
- Must be 18 years of age or older
- General Education Degree (GED) or High School Diploma
- One to six months of related experience or training or equivalent combination of education and experience
- Strong interpersonal skills
- Proficient in Microsoft applications including Excel, Word, Outlook, and Internet Explorer
- Excellent written and verbal communication skills
- Ability to count money and change correctly
- Ability to work high volume days, nights, holidays, and weekends as needed
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully
- Must successfully complete ServSafe training certification course
Job Qualifications
- General Education Degree (GED) or High School Diploma
- One to six months of related experience or training or equivalent combination of education and experience
- Strong interpersonal skills
- Proficient in Microsoft applications including Excel, Word, Outlook, and Internet Explorer
- Excellent written and verbal communication skills
- Ability to count money and change correctly
- Ability to work high volume days, nights, holidays, and weekends as needed
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully
- Successful completion of ServSafe training certification course
Job Duties
- Maintains knowledge of property amenities, events, and local area services to assist guests effectively
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Assists with Pool and Hollydeck duties including picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries
- Reports issues to Hotel Services leadership
- Ensures compliance with all regulatory compliance within area of responsibility and reports potential issues to management
- Maintains strict confidentiality in all departmental and company matters
- Assigns and assists guests with hotel room reservations and arrivals
- Provides friendly, professional, and efficient service to guests during check-in, check-out, and throughout their stay
- Assists guests with hotel reservations, questions, and concerns, ensuring problems are resolved promptly
- Processes payments, verifies identification, and ensures accurate account posting in accordance with established guidelines
- Delivers items to guest rooms as needed including @Your Door orders, sundry items, etc.
- Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations
- Answers phones, responds to inquiries, and performs clerical duties as assigned
- Assigns and assists guests with RV park site reservations and arrivals
- Collects and accounts for all RV site revenue in compliance with company policies
- Responsible for accurately completing web check-ins for hotel and RV park arrivals
- Inspects RV Park and all related amenities, submits IT or Maintenance tickets for applicable issues, and reports issues to Hotel Services leadership
- Ensures RV Park is always neat and guest ready
- Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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