Job Overview
Employment Type
Full-time
Compensation
Salary
Range $33,100.00 - $49,600.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
wellness programs
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. In addition to its physical locations, PENN Entertainment offers online sports betting and iCasino services through theScore Bet Sportsbook and Casino®. The company is an industry leader driven by a commitment not only to delivering fun and excitement but also to values such as diversity, sustainability, and community engagement. This makes PENN Entertainment a workplace that prioritizes the growth and well-being of its team members alongside offering exceptional guest experiences.
The company culture is fast-paced and vibrant, reflecting the dynamic nature of the gaming and entertainment industry, making it an exciting environment for professionals passionate about hospitality, customer service, and operations management. PENN Entertainment is dedicated to supporting career progression, providing resources and opportunities to help employees expand their skills and advance professionally. They offer a competitive salary package, which is tailored based on an individual's experience and skills. Beyond salary, the package comprises wellness programs that support financial, physical, and mental well-being, medical coverage from day one, 401(k) matching, an annual performance bonus, and earned paid time off that increases with tenure.
The role of Hotel Services Supervisor at PENN Entertainment is pivotal in ensuring operational excellence and guest satisfaction. This position requires overseeing daily operations across multiple hotel service areas, including the Front Desk, Pool, Valet, RV Park, and Hollydeck on assigned shifts. The supervisor will be instrumental in managing staff, maintaining high standards in customer service, enforcing company policies, and supporting financial activities like setting pricing strategies. Moreover, the role demands flexibility, as the supervisor may need to perform duties usually carried out by other hotel service positions such as Night Auditor, Hotel Services Representative, or Resort Attendant.
This role involves hands-on leadership, coordinating daily arrivals and departures, managing reservation systems, handling direct bill accounts, and maintaining all operational documentation. The supervisor ensures compliance with regulatory standards and fosters a positive work environment conducive to staff development and customer satisfaction. Supervisory responsibilities include staff development, training programs, rewards and recognition initiatives, performance evaluations, and participation in hiring and scheduling to meet the evolving needs of the business. The role calls for excellent communication skills, proficiency in Microsoft Office and hotel management software, and the ability to work accurately in a high-volume, fast-paced environment.
Successful candidates benefit from a supportive company culture that is dedicated to growth, diversity, and sustainability while working within an industry-leading establishment. PENN Entertainment encourages talented individuals aged 21 or older to join their team and contribute to the ever-evolving landscape of entertainment and hospitality. This role offers a unique blend of managerial duties and direct service contributions, requiring a resourceful and proactive professional ready to uphold PENN's commitment to excellence in guest services and operational integrity.
The company culture is fast-paced and vibrant, reflecting the dynamic nature of the gaming and entertainment industry, making it an exciting environment for professionals passionate about hospitality, customer service, and operations management. PENN Entertainment is dedicated to supporting career progression, providing resources and opportunities to help employees expand their skills and advance professionally. They offer a competitive salary package, which is tailored based on an individual's experience and skills. Beyond salary, the package comprises wellness programs that support financial, physical, and mental well-being, medical coverage from day one, 401(k) matching, an annual performance bonus, and earned paid time off that increases with tenure.
The role of Hotel Services Supervisor at PENN Entertainment is pivotal in ensuring operational excellence and guest satisfaction. This position requires overseeing daily operations across multiple hotel service areas, including the Front Desk, Pool, Valet, RV Park, and Hollydeck on assigned shifts. The supervisor will be instrumental in managing staff, maintaining high standards in customer service, enforcing company policies, and supporting financial activities like setting pricing strategies. Moreover, the role demands flexibility, as the supervisor may need to perform duties usually carried out by other hotel service positions such as Night Auditor, Hotel Services Representative, or Resort Attendant.
This role involves hands-on leadership, coordinating daily arrivals and departures, managing reservation systems, handling direct bill accounts, and maintaining all operational documentation. The supervisor ensures compliance with regulatory standards and fosters a positive work environment conducive to staff development and customer satisfaction. Supervisory responsibilities include staff development, training programs, rewards and recognition initiatives, performance evaluations, and participation in hiring and scheduling to meet the evolving needs of the business. The role calls for excellent communication skills, proficiency in Microsoft Office and hotel management software, and the ability to work accurately in a high-volume, fast-paced environment.
Successful candidates benefit from a supportive company culture that is dedicated to growth, diversity, and sustainability while working within an industry-leading establishment. PENN Entertainment encourages talented individuals aged 21 or older to join their team and contribute to the ever-evolving landscape of entertainment and hospitality. This role offers a unique blend of managerial duties and direct service contributions, requiring a resourceful and proactive professional ready to uphold PENN's commitment to excellence in guest services and operational integrity.
Job Requirements
- Must be at least 21 years of age
- Associate degree from accredited college or university or six months to one year of related experience and/or training or equivalent combination of education and experience
- Ability to write reports, business correspondence, and procedure manuals
- Ability to perform Front Desk, Pool, Valet, and Hollydeck job functions as needed
- Must be proficient in Microsoft applications including Excel, Word, and Outlook
- Knowledge of hotel systems software
- Excellent written and verbal communication skills
- Ability to work high volume days, nights, holidays, and weekends
- Ability to work in a fast paced and often crowded environment
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- Ability to compute rate, ratio, and percentage and draw and interpret bar graphs
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must be able to obtain a Gaming Permit
- Must have a valid driver’s license and a clean driving record
- Must successfully complete ServSafe Alcohol training certification course
Job Qualifications
- Associate degree from accredited college or university
- Six months to one year of related experience and/or training or equivalent combination of education and experience
- Ability to write reports, business correspondence, and procedure manuals
- Proficiency in Microsoft applications including Excel, Word, Outlook, and hotel systems software
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, high-volume environment including days, nights, holidays, and weekends
- Ability to effectively present information and respond to questions from managers, clients, and the public
- Strong mathematical skills including ability to compute rates, ratios, and percentages and interpret bar graphs
- Ability to interact diplomatically with guests and staff and resolve conflicts
- Ability to obtain a Gaming Permit
- Valid driver's license with a clean driving record
- ServSafe Alcohol training certification
Job Duties
- Supervise staff and manage daily operations across Front Desk, Pool, Valet, RV Park, and Hollydeck on assigned shifts
- Support and monitor operational goals and performance metrics
- Assist in creating efficient schedules while maintaining labor costs and achieving guest satisfaction
- Perform duties of Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed
- Conduct inspections of projects upon completion to ensure satisfactory results
- Manage all master and direct bill accounts
- Uphold superior customer service standards and address issues promptly
- Answer inquiries regarding hotel policies and resolve occupant complaints
- Assist with management of daily arrivals and departures in reservation system
- Provide direction for Hotel Services staff and assist with posting charges and settling folios
- Address and manage complaints and concerns from team members
- Recommend financial activities such as room rates and policy adjustments
- Ensure regulatory compliance and report potential issues
- Maintain strict confidentiality in all departmental and company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
