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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a presence spanning 43 destinations across North America. As an industry leader, PENN Entertainment delivers fast-paced, dynamic environments where diversity, inclusion, and sustainability are top priorities not only for the community at large but also for its team members, vendors, and the planet. The company prides itself on fostering a workplace culture driven by enthusiasm for helping people have more fun, where career growth and personal development are emphasized. At PENN Entertainment, employees find support to expand their possibilities and contribute meaningfully in a... Show More
Job Requirements
- bachelor's degree or equivalent experience
- one to two years of related experience or training
- strong guest service and coaching abilities
- ability to maintain confidentiality and professionalism
- proficiency in Microsoft Office
- excellent decision-making and problem-solving skills
- attention to detail
- ability to work independently and collaboratively
Job Qualifications
- bachelor's degree or one to two years of related experience or training or equivalent combination of education and experience
- ability to deliver and coach a high level of guest service
- ability to maintain confidentiality and professionalism
- computer literate with proficiency in Microsoft Office
- strong decision-making and problem-solving skills
- meticulous attention to detail
- excels independently and as a team member
Job Duties
- hire, train, motivate, evaluate, and manage staff to meet department objectives
- implement and monitor department standards, guidelines, and objectives
- maintain administrative processes including ordering and staffing
- ensure quality supervision and provide training to deliver exceptional guest service
- collaborate with Casino and Marketing departments
- requisition supplies and equipment
- process reservations and advance registration payments
- inspect guest rooms, public areas, and grounds for cleanliness and appearance
- respond to guest concerns and provide resolutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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