HOTEL SERVICES ASSISTANT MANAGER

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a presence spanning 43 destinations across North America. As an industry leader, PENN Entertainment delivers fast-paced, dynamic environments where diversity, inclusion, and sustainability are top priorities not only for the community at large but also for its team members, vendors, and the planet. The company prides itself on fostering a workplace culture driven by enthusiasm for helping people have more fun, where career growth and personal development are emphasized. At PENN Entertainment, employees find support to expand their possibilities and contribute meaningfully in a vibrant and inclusive setting.

Currently, PENN Entertainment is seeking dedicated professionals to join their team on a full-time basis. The company offers a competitive compensation package based on relevant knowledge, skills, and experience, along with a comprehensive Total Rewards program. This includes wellness initiatives supporting financial, physical, and mental well-being. Employees benefit from day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that escalates with tenure in accordance with local policies.

The available position focuses on departmental leadership and operational excellence within the company. This role involves hiring, training, motivating, evaluating, and managing staff to ensure the achievement of department objectives and the delivery of exceptional guest service standards. The successful candidate will implement and monitor departmental standards, guidelines, and administrative functions such as ordering supplies and staffing to drive efficient operations. Moreover, this role plays a critical part in fostering morale through quality supervision and training. Responsibilities extend to coordinating with casino and marketing teams, managing reservations and advance registration payments, requisitioning supplies and equipment, and overseeing cleanliness and appearance in guest areas. Responding promptly and effectively to guest concerns by providing satisfactory resolutions is also an essential element of the role.

This position demands meticulous attention to detail as well as the ability to operate effectively both independently and as part of a team. Candidates are expected to exhibit strong decision-making and problem-solving skills, uphold a high level of confidentiality and professionalism, and be computer literate with proficiency in Microsoft Office. The company values individuals who can deliver and coach exemplary guest service, ensuring that every interaction enhances the overall customer experience.

Joining PENN Entertainment means becoming part of an innovative company dedicated to changing entertainment while embracing inclusivity and sustainability. Employees benefit from a supportive environment that encourages career advancement and personal growth in a thriving, exciting industry. If you are passionate about leadership, guest services, and contributing to an energetic workplace culture, this opportunity at PENN Entertainment offers a fulfilling career path with substantial rewards and professional development potential.