Hotel Sales - Sales and Events Coordinator

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $26.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Retirement Plan

Employee Discounts

Training opportunities

Job Description

Northern Quest Resort & Casino is a premier destination located in the Pacific Northwest, known for its luxurious accommodations, world-class gaming, exceptional dining experiences, and vibrant entertainment options. Owned and operated by the Kalispel Tribe of Indians, the resort seamlessly combines upscale resort amenities with cultural authenticity and a commitment to excellent customer service. The property features a wide range of facilities including elegant banquet and meeting spaces, sophisticated event venues, multiple dining outlets, and a full-service spa, making it an ideal location for both leisure and business travelers. Northern Quest Resort & Casino prides itself on delivering a AAA Four Diamond and Forbes Four Star experience, ensuring that every guest interaction reflects the highest standards of hospitality, professionalism, and care.

The Sales and Events Coordinator plays a vital supportive role within the dynamic sales and events team at Northern Quest Resort & Casino. This position is designed for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys facilitating seamless event execution. Working closely with the sales, catering, and hospitality teams, the coordinator ensures that client needs are met promptly and efficiently while overseeing the accuracy and organization of office and event-related functions. Key responsibilities include responding to client inquiries, assisting with site inspections, preparing proposals and contracts, coordinating catering requests from inquiry through billing, and supporting managers in preplanning and event management tasks.

This role requires strong multitasking abilities and excellent interpersonal skills to maintain effective communication with clients, internal teams, and vendors. The coordinator must be well-versed in hospitality and event management terminology and processes, including a thorough knowledge of banquet operations and reservation systems. Proficiency with sales and catering software, Microsoft programs, and other relevant computer applications is essential. The coordinator also plays a critical role in maintaining confidentiality, adhering to state and tribal gaming regulations, and upholding the resort's premium service standards.

The ideal candidate will have at least one year of hospitality industry experience and an associate's degree or equivalent combination of education and experience. They must be flexible with scheduling to accommodate promotional and special events and possess a valid driver’s license as well as the ability to obtain and maintain a Tribal Gaming License. The position does not include supervisory responsibilities but requires an individual who can work independently and occasionally serve as a team leader with minimal supervision. Local travel may be required, with infrequent travel outside the state.

Overall, this role offers a unique opportunity to contribute to the success of a respected and thriving resort and casino environment, supporting a team dedicated to delivering exceptional guest experiences and driving business growth through impeccable event coordination and client service.

Job Requirements

Ability to obtain and maintain a tribal gaming license
Valid driver's license (must be in possession while operating a tribal vehicle)
Flexible scheduling, as promotional and special events demand
Must be willing to sign a legally binding non-competition contract that prohibits activity that directly conflicts with the integrity of Kalispel Tribe Economic Authority's business interests and its affiliate organizations as specified within the contract, for the duration of time listed

Job Qualifications

Associate's degree (A.A.) or equivalent from two-year college or technical school or equivalent combination of education and experience
One year previous hospitality industry experience
Proficient in the use of Microsoft programs and other computer software
Exceptional people skills
Creativity, excellent verbal, writing and editing skills
Ability to maintain effective working relationships with department head and team members
Skill in solving practical problems and dealing with situations where only limited standardization exists
Excellent organizational, communication and interpersonal skills
Skill in identifying and resolving problems under pressure conditions
Demonstrated ability to be proactive and remain positive in a multi-tasking environment
Flexible with scheduling, as promotional and special events demand

Job Duties

Be knowledgeable regarding features and benefits of Northern Quest Resort and Casino and its competitors
Thorough understanding of sales, catering, and hospitality terminology, as well as application, including proposal and contract detail
Knowledgeable of sales markets and distributing inquiries to team
General understanding of banquet and venue operations as well as amenities the team supports
Assist with customer inquiries, site inspections or meet and greet, and quote pricing for events as requested
Coordinate all internal catering requests from inquiry through billing completed
Support managers with client preplanning needs, event orders, group resumes, turnovers, proposals, and contracts as requested
Correspond with clients for guest rooms including reservations, pick up reports, no shows, and billing as requested
Review all turnovers for accuracy and ensuring key task dates are established, then worked
Monitor group pick up and cut off dates regularly, coordinating with client and servicing manager
Understanding of reservation processes, maintaining communication with rooms division for training to ensure consistency
Ensure initial communication with clients via phone and email are responded to timely
Coordinate IT requests, HIPPO entries, E-Req orders, credit card transaction processing, and other property processes are taken care of for office
Maintain files (electronic and hard copies) and storage areas are kept organized with par levels maintained
Complete coordinator daily, weekly, monthly check list (including regular reports, inventory, meetings established, calendars monitored)
Ensure confidentiality for clients as well as leadership is maintained
Clients are always treated with respect, adhering to AAA Four Diamond / Forbes Four Star standards at all times
Ensure client correspondence is timely and accurate
Resolve customers' concerns and needs in a professional manner
Be knowledgeable and competent with sales and catering software
Be able to work well in a team environment with the employee acting as a team leader with minimal supervision
Adhere to department standard operating procedures
Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures
Ensure control/protection of company assets
Responsible for maintaining a good attendance record
Available and willing to work any changes in hours deemed necessary for business levels
May be required to be a panelist for the Internal Review Hearings
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned