Hotel Sales Manager

Miami, FL, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

competitive compensation

Career development opportunities

Employee Discounts

flexible scheduling

Job Description

Miccosukee Casino & Resort is a premier gaming and hospitality destination located in South Florida, known for its impressive expansion and commitment to delivering outstanding guest experiences. The resort has recently enhanced its facilities with a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge to elevate the entertainment and comfort offered to guests. Future developments include ambitious projects like a lazy river and water park, a large entertainment venue with a capacity exceeding 2,000, and renovated hotel rooms aiming to position Miccosukee Casino & Resort as the leading hotel and entertainment destination in South Florida. The resort has earned several accolades highlighting its excellence in workplace culture and guest satisfaction, such as the 2023 Miami-Dade Favorites Gold Award for Best Casino, recognition as Miami New Times' Best of Miami Winner in 2024, and USA Today Top Workplace awards for 2024 and 2025.

The role of the Hotel Sales Manager at Miccosukee Casino & Resort is a critical revenue-generating position focused on driving room sales and managing client relationships across various market segments including wholesale and tour operators, government and military, and groups and conventions. The manager is responsible for the entire sales cycle from sourcing and qualifying leads to negotiating contracts and closing deals, ensuring the resort achieves occupancy and average daily rate (ADR) targets that maximize revenue per available room (RevPAR). This position demands strategic planning and execution of sales initiatives, relationship building with internal departments and external partners, and active participation in trade shows, networking events, and promotional activities. The Hotel Sales Manager plays a vital role in maintaining the resort’s competitive edge by managing rate integrity, coordinating with hotel operations, and analyzing market data to optimize sales performance. Strong communication skills, professionalism, and the ability to work independently under minimal supervision are essential for success. This position also requires flexibility in work hours including weekends and evenings, and the capability to travel for business-related events. Candidates must be able to obtain and maintain a Tribal Gaming License which is a prerequisite for employment. Joining the team means entering a dynamic, supportive environment where employees are valued and empowered to contribute to the resort’s ongoing success and growth.

Job Requirements

Three or more years in hotel or resort sales
success in driving room revenue
experience selling to wholesale/tour and travel, government and military, group/convention segments
knowledge of hotel revenue management concepts
experience with rate agreements and contracts
familiarity with government sales requirements
computer proficiency including Microsoft Office
ability to work independently
strong business etiquette and communication skills
ability to maintain confidentiality
detail-oriented
flexible schedule including weekends and evenings
able to travel
must obtain Tribal Gaming License

Job Qualifications

Three or more years in a hotel or resort sales role with verifiable success in driving room revenue
demonstrated proficiency and successful experience selling guest rooms to at least two of the following segments: wholesale/tour and travel, government and military, and group/convention business
working knowledge of hotel revenue management concepts including occupancy, ADR, RevPAR, displacement analysis, need periods, and rate parity across distribution channels
experience negotiating and administering rate agreements, room block contracts, allotments, cut-off dates, attrition and cancellation terms
familiarity with government room sales requirements and channels such as per diem rates, FedRooms/GSA, SAM.gov registration, military and agency travel programs
familiarity with wholesale and receptive operator distribution including net rates, contracted allotments, FIT and series business, OTA and GDS channels
demonstrated proficiency in computer applications including Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email
working knowledge of PMS, CRM, sales and catering, and POS systems
ability to work independently both on and off property with little supervision or oversight
ability to adhere to high standard of business etiquette, professional verbal and written communication
ability to consistently represent the Company in a professional, positive and knowledgeable manner
ability to adhere to highest standard of confidentiality and discretion
demonstrated ability to produce detail-oriented, accurate work
ability to work a varied schedule including weekends and evenings as required
ability to travel to outside sales calls, trade shows, and industry events
proven ability to make solid, appropriate and independent decisions
must be able to obtain and maintain a Tribal Gaming License

Job Duties

Generate new room-night business by networking and prospecting with key decision-makers
establish and develop strong, effective relationships through professional, courteous, and ethical interaction
independently source, identify, and pursue outside opportunities through professional industry resources, trade shows, community events, and special events attended by prospects
coordinate and deliver effective sales presentations and site tours that convert prospects into signed room agreements
negotiate, author, and submit finalized rate agreements, group contracts, and BEOs to clients and internal staff
maximize occupancy and ADR through strategic date management, rate integrity, upselling of room categories and packages, displacement analysis, and repeat-business development
work with Hotel Operations to align segment pricing, inventory allocation, and blackout dates with forecasted demand, shifting discounted business into need periods and protecting high-demand dates for higher-rated business
maintain an extensive client database and work it consistently for follow-up sales calls and contact (in person, phone, email, mail, etc.)
maintain accurate records of all sales activity, including pipeline, forecast, booking pace, production by account, and segment mix