Hotel Sales Manager

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $53,200.00 - $71,600.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Professional Development

Employee Discounts

flexible scheduling

Job Description

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputation as an innovator in the hospitality industry by offering expert guidance through all stages of the property lifecycle, including planning, development, recapitalization, and disposition. The company specializes in developing a diverse mix of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and advanced digital strategies. Through the use of industry-leading revenue management tools, Highgate successfully identifies and predicts market dynamics to consistently drive outperformance and maximize asset value. Supported by an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands, continually pushing the boundaries in asset management and hotel operations. You can learn more about the company by visiting www.highgate.com.

Residence Inn West Springfield, located at 64 Border Way, West Springfield, MA 01089, is part of this prestigious portfolio. The Sales Manager position at Residence Inn West Springfield is a dynamic and critical role responsible for soliciting and managing accounts within assigned market segments to maximize hotel revenues. The role requires building strong relationships with clients, developing a comprehensive understanding of hotel operations including areas such as Food and Beverage, Guest Services, and Reservations, and adhering to company sales policies and procedures. The Sales Manager will play a strategic role in prospecting, cultivating, and closing sales opportunities while meeting or exceeding revenue goals.

This position demands proactive engagement with both current and prospective clients including inviting them for tours, site inspections, and entertainment events to showcase the unique features of the hotel property. The Sales Manager will be expected to participate in daily business review meetings and stay informed of market trends and account performance to identify opportunities for growth. Utilizing the company’s computerized sales management system for generating reports and managing business activities is also a key part of the job.

The role requires excellent communication, multitasking abilities, and a professional demeanor to interact effectively with clients, employees, and management. The position also involves participating in hotel operational coverage and being available for long hours when necessary. This opportunity offers a year-round employment type, underscoring stability and long-term career potential within a world-class hospitality company. While specific salary details are not provided, the job rewards dedication and performance in a competitive hospitality environment. This is an excellent opportunity for sales professionals seeking to advance their career in a globally recognized and innovative real estate and hospitality management organization.

Job Requirements

High school diploma or equivalent
4 years of experience in a hotel or related field preferred
Skilled in Windows, spreadsheets and word processing
Ability to effectively communicate verbally and in writing with all levels of employees and guests
Able to multitask and prioritize departmental functions
Available to work long hours sometimes
Able to exert up to 20 pounds of force occasionally
Able to maintain high standards of personal appearance and grooming
Committed to attending all required meetings and trainings
Able to participate in M.O.D. coverage as required
Must follow company standards and policies
Must be effective at handling problems and maintaining confidentiality

Job Qualifications

High school diploma or equivalent
College course work in related field helpful
4 years of experience in a hotel or a related field preferred
Skilled in Windows, company approved spreadsheets and word processing
Effective verbal and written communication skills
Ability to multitask and prioritize departmental functions
Professional and courteous manner with guests and employees
Effective listening and problem-solving skills
Able to maintain confidentiality
Familiarity with sales management systems preferred
Ability to attend all required meetings and trainings

Job Duties

Attend daily Highgate Hotel Business Review (HHBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Meet or exceed set goals
Operate the Sales Department within established sales expense budget
Participate in required M.O.D. and Saturday office coverage as scheduled
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Monitor production of all top accounts and evaluate trends within your market
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in implementing special promotions relating to direct sales segments
Assist in the preparation of required reports in a timely manner
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property’s computerized sales management system to manage the hotel’s business, including generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
Entertain clients
Handle inquiries as part of Inquiry Day Program