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Hotel Sales & Events Coordinator
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $40,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401k
competitive pay
Paid Time Off
Professional training and development
Job Description
SREE Hotels LLC is one of the fastest-growing property management groups in the Southeast United States, dedicated to delivering exceptional hospitality experiences. With a portfolio of 24 brand-name hotels across vibrant and popular markets such as Charlotte, Raleigh, Durham, Columbia, Cincinnati, and Myrtle Beach, SREE Hotels expertly manages renowned brands including Marriott and Hilton. The company continues to expand its presence in the industry, supported by a professional and responsive corporate office situated in the scenic Ballantyne area of Charlotte, North Carolina. This location offers convenient access to major highways and airports, making it an ideal hub for business operations... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality sales, hotel front desk, catering, or events required
- ability to work some weekends and evenings based on booked events
- strong communication and organizational skills
- ability to multitask and handle various client requests
- proficiency with computer systems and reservation software preferred
- ability to lift and/or move up to 25 pounds
- must have professional and friendly demeanor
- reliable and punctual
- strong attention to detail
- ability to work independently and as part of a team
Job Qualifications
- Prior experience working in hospitality sales, hotel front desk, catering, or events
- experience working in a hotel environment preferred
- knowledge of reservation systems such as FOSSE and PEP is a plus
- ability to read and interpret safety rules, operating instructions, and procedure manuals
- excellent written and verbal communication skills
- ability to speak effectively before groups
- strong numerical skills including calculating commissions and percentages
- ability to apply basic algebra and geometry concepts
- strong problem-solving skills and ability to handle practical situations
- ability to follow written, oral, diagram, or scheduled instructions
- availability to work some weekends and evenings based on booked events
Job Duties
- Maintain and update all active files and log pick-up of room nights, food and beverage after events in the sales database system
- uncover detailed information from meeting planners to assist hotel outlets with staffing
- support Sales Department with deliveries, shipments, and disbursement of group equipment and collateral
- update event functions as agendas solidify to optimize space usage
- attend sales and property-specific meetings
- stay informed on overall hotel operations
- follow up with group blocks prior to cut-off dates and confirm pick-up
- answer incoming calls and direct or handle requests
- provide phone, email, and office coverage to assist customers
- block space, detail and create banquet event orders for all meetings and events
- prepare group resumes, daily function reports, and BEO packets
- resolve client issues to ensure quality product delivery and satisfaction
- ensure billing, commissions, and deposits are accurate and processed
- conduct hotel site tours and assist with site visit preparations
- input group rooming lists and prepare convention kits
- type proposals, contracts, and BEOs timely and file appropriately
- keep sales managers and director informed of all messages in their absence
- attend pre-conference meetings for client satisfaction
- maintain professional and friendly relationships with staff and guests
- present a clean, pleasant, and professional image at all times
- perform additional duties as assigned by Sales Managers, Director, or General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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