Hotel Sales & Catering Coordinator

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible

Job Description

Hilton Garden Inn Virginia Beach Oceanfront is a renowned hotel located on the beautiful Virginia Beach boardwalk, offering guests picturesque oceanfront views and a welcoming atmosphere. Part of the esteemed Hilton brand, this property combines comfort, convenience, and exceptional service for both leisure and business travelers. The hotel is strategically positioned to provide easy access to local attractions, dining, and entertainment, making it an ideal venue for events, conferences, and memorable stays. As part of the Shamin Hotels family, one of the Mid-Atlantic's largest and fastest-growing hospitality companies, the hotel embraces a culture grounded in teamwork, integrity, excellence, innovation, passion, and family values. These principles guide every team member's efforts in delivering hospitality that leaves a lasting impression on guests and clients alike.

The Sales & Catering Coordinator position at Hilton Garden Inn Virginia Beach Oceanfront is a part-time, hourly role designed to support the sales and events team in delivering seamless event experiences. Reporting to the Director of Sales and Event Manager, this role is critical in managing communications, tracking leads, and ensuring flawless execution of events from initial inquiry through to completion. The pay rate for this non-exempt position ranges between $19 and $21 per hour, reflecting the importance of the coordinator's role in the operational success and client satisfaction of the hotel.

This role involves handling incoming sales and catering calls professionally and efficiently, managing lead information, and coordinating with sales managers and event managers to convert inquiries into confirmed events. The coordinator schedules property tours for prospective clients, supports the preparation and management of Banquet Event Orders (BEOs), and maintains detailed records within the hotel's sales system. Additionally, the role demands excellent communication skills to interact with clients throughout the sales and planning processes, ensuring timely confirmations, reminders, and necessary adjustments are communicated effectively. Collaboration with various departments — including food and beverage, front office, and catering — is essential to guarantee seamless event delivery.

For candidates passionate about the hospitality industry, this role offers valuable hands-on experience and career growth opportunities within the expanding portfolio of Shamin Hotels. The Hilton Garden Inn Virginia Beach Oceanfront provides on-the-job training, including Hilton brand standards and sales systems, enabling the coordinator to develop expertise in hotel sales and event operations. The role is perfectly suited for individuals who enjoy a fast-paced, dynamic work environment and thrive when managing multiple priorities with a keen eye for detail and customer service excellence. Flexible scheduling, including occasional evenings and weekends, supports the hotel's commitment to meeting business needs and delivering exceptional guest experiences.

Joining the Hilton Garden Inn Virginia Beach Oceanfront means becoming part of a team that values diversity and inclusivity, embraces innovation, and is dedicated to setting new hospitality standards every day. The company offers a competitive hourly wage, career development, and access to the Go Hilton Team Member Travel Program, which provides discounted rates at Hilton properties worldwide. This makes it an attractive opportunity for those seeking to grow their career in a supportive and esteemed hospitality environment.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or hotel event coordination preferred
  • Proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Ability to work independently and as part of a team
  • Flexible availability including evenings and weekends as needed

Job Qualifications

  • Prior experience in a hotel, hospitality, or event coordination setting preferred
  • Strong verbal and written communication skills with a polished, professional phone presence required
  • Highly organized with the ability to manage multiple priorities, meet deadlines, and follow through on details without close supervision
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
  • Experience with Delphi/PEP or a comparable hotel sales CRM is a plus
  • Ability to work both independently and as part of a team in a service-oriented environment
  • Positive, solutions-oriented attitude and genuine commitment to delivering exceptional guest and client experiences
  • Flexible availability to support business needs, including occasional evenings or weekends as required by event volume

Job Duties

  • Answer incoming sales and catering calls promptly and professionally, capturing lead information and routing inquiries to the appropriate team members
  • Follow up on incoming leads in a timely manner and distribute them to the appropriate Sales Manager or Event Manager
  • Schedule and confirm property tours for prospective clients, coordinating logistics with relevant departments as needed
  • Assist Event Managers in the preparation, distribution, revision, and filing of Banquet Event Orders (BEOs)
  • Support client communication throughout the sales and planning process, including confirmations, reminders, change requests, and follow-ups
  • Maintain accurate and up-to-date records of leads, inquiries, and client activity within the sales system
  • Assist with the preparation of event proposals, contracts, and client correspondence under the direction of Event Managers
  • Coordinate communication between Sales, Catering, Food & Beverage, and Front Office to support seamless event delivery
  • Perform general administrative support for the Sales & Catering department as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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