Hotel Rooms Supervisor

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Hourly rate $20.00 - $22.00

Medical insurance

Dental Insurance

Vision Insurance

voluntary life insurance

Optional supplemental insurance plans

401k Retirement Plan

Paid personal and vacation time

Hotel team member travel discounts

Opportunities for career growth and advancement

Free parking

Job Description

Hampton Inn Boston Natick is a well-regarded select-service Hilton hotel that prides itself on delivering warm, reliable, and friendly hospitality to each guest. Located conveniently in Natick, Massachusetts, the hotel appeals to both business and leisure travelers seeking a comfortable and welcoming environment. With a strong focus on teamwork, service excellence, and community engagement, Hampton Inn Boston Natick has established itself as a preferred lodging choice in the area. The hotel embodies the Hilton brand's commitment to quality and consistency, ensuring that every guest stays experience is exceptional from start to finish.

As a select-service hotel, Hampton Inn Boston ...

Job Requirements

3-5 years of hotel front office or rooms experience
supervisory experience
strong leadership, communication, and problem-solving skills
ability to multitask and work effectively in a fast-paced environment
proficiency with hotel systems (PEP/MS Office preferred)
flexible schedule including nights, weekends, and holidays
ability to interact professionally with guests, team members, and vendors

Job Qualifications

3-5 years of hotel front office or rooms experience
supervisory experience
strong leadership, communication, and problem-solving skills
ability to multitask and work effectively in a fast-paced environment
proficiency with hotel systems (PEP/MS Office preferred)
flexible schedule including nights, weekends, and holidays
ability to interact professionally with guests, team members, and vendors

Job Duties

Oversee daily operations of the front desk and rooms division to ensure exceptional guest service and smooth operations
supervise, train, and support team members
provide coaching, feedback, and performance accountability
ensure accurate reservations, check-in/check-out, billing, and room status coordination with housekeeping
handle guest concerns promptly and professionally to maintain high satisfaction scores
monitor staffing levels, schedules, and departmental expenses to meet operational goals
maintain compliance with company policies, safety standards, and brand requirements
act as manager on duty as needed and support overall hotel operations